Joanie Hales was born and raised in Southeast Michigan. She began working in the service industry shortly after graduation and has a degree in Hospitality Management. She started at Zingerman's Roadhouse in 2003, working as a server on the first day that the Roadhouse opened for business. Since that time, she has been involved in all aspects of the front of the house, working as a server, host, bartender, an accounting assistant. She was promoted to Assistant Restaurant Manager in 2005 where she spent 5 years helping manage the 60 + front of house employees. In 2010 Joanie switched positions at the Roadhouse and now manages Zingerman’s Roadhouse on the Road catering and handles the Roadhouse marketing.
Joanie has a passion for teaching and service and teaching service to others. She teaches Zingerman's internal Art of Giving Great Service, Art of Giving Great Service over the Phone, and Welcome to the Front of the House at the Roadhouse. Externally, she has taught a semester of Food Service Management at Washtenaw Community College. Joanie's service leadership is recognized throughout the ZCoB and she was honored in 2007 with the first annual Zingerman’s Hall of Fame Award for External Service.