Zingerman's Customer Service Training DVD Bundle – $500

Want to take your business's service and up it to extraordinary?

Invest in ZingTrain's acclaimed training DVDs, and make the tools we’ve learned over 27 years work help your staff excel. We share our down-to-earth service approach in the Zingerman’s 3 Steps to Giving Great Service Training DVD, which features actual Zingerman's employees and customers sharing real-life service scenarios.

On the flip side, the Zingerman’s 5 Steps to Effectively Handling a Complaint Training DVD takes you step-by-step through a service recipe designed to help take the stress out of one of the most challenging encounters in customer service.

Length: approx 20 min. for each plus 30 min. of roundtable discussion extras!

All Zingerman’s Training DVDs ship for free and include a sourcream coffeecake from Zingerman’s Bakehouse! Call 734-930-1919 now to order.

Online ordering now available through our sister business at Zingerman’s Mail Order (Special ZingTrain association discounts are only available by calling us at 734-930-1919.)

Zingerman's 3 Steps to Giving Great Service Training DVD – $350

We share our core customer service concepts from The Art of Giving Great Service Seminar in a fun and memorable lesson that will get your organization started building great service skills and culture into every single element of your organizational activity.

Length: 22 min.

"Last year, I showed it to my employees at the start of our busy season, and we saw an 18% increase in sales! It's the best tool I've found to encourage great service.? – Diane Riehm, Riehm Farms, Tiffin, OH

Zingerman's 5 Steps to Effectively Handling a Complaint Training DVD – $350

Our service recipe will help take the stress out of one of the most challenging encounters in customer service. With practice, and using Zingerman's easy-to-follow recipe, you can start seeing complaints as gifts rather than as trials.

Length: 20 min. plus 30 minutes of roundtable discussion extra!

"We recently purchased the 5 Steps to Effectively Handling a Complaint video and have incorporated it immediately into our customer service training for our front line staff." Perry Spencer, University of Michigan Hospital Security

Order the Zingerman’s Training DVD Bundle, or either Training DVD individually by calling 734-930-1919, emailing zingtrain@zingermans.com or online at www.zingermans.com

Zingerman's Guide to Giving Great Service – $16.95

We wrote the book on customer service!

Based on the principles that have made customer service a bottom-line at Zingerman's, our approach to treating the customer like royalty clearly lays out the steps we teach our staff for both how to give great service, and how to effectively handle customer complaints. Full of tips and tools that are easy to understand and implement, there is something in this book for all size organizations in any industry.

To order, call 734-930-1919 or email zingtrain@zingermans.com

Bulk pricing is available for more than 10 copies - call for more info!

Zingerman's Staff Guide – $10

Get a peek behind the scenes of Zingerman's training!

The Staff Guide is full of the recipes and tools that support the success of the Zingerman's Community of Businesses, plus a few fun extras like cut-out finger puppets of the two founding partners.

To order, call 734-930-1919 or email zingtrain@zingermans.com