ZingTrain

Zingerman's IT Department tracks a number of metrics that paint a picture of the level of service they are providing throughout the organization.

  • Average ticket resolution time (in days)
  • Ticket closing efficiency (%)
  • Number of tickets opened
  • Number of students attending an IT class
  • Number of back up failures across the ZCoB
  • Number of 4-hour on-site visits (not in response to a specific problem)
    		•

    ZingTrain · PO Box 1837, Ann Arbor, MI 48106 · phone 734-930-1919 · fax 734-930-1942

    Zingerman's Community of Businesses | Jobs | Copyright © 2009 Dancing Sandwich Enterprises. All rights Reserved.