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Customer Service Express Workshop

May 5, 2010         Jul 14, 2010         

Board the ZingTrain Customer Service Express!
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Upcoming Dates:

  • Wednesday, May 5th, 8 am to noon
  • Wednesday, July 14th, 8 am to noon

Highly interactive and engaging, this 4-hour workshop provides an overview (or refresher) of Zingerman’s approach to customer service with plenty of opportunities for discussion and hands-on practice.

By the end of this workshop, participants will be able to:

  • Explain Zingerman’s approach to customer service and how it can be adapted to work in their organizations.
  • Use a variety of new tools and techniques, including role-plays, to supplement and reinforce existing customer service training for front-end staff.
  • Call upon a network of peers to help get past roadblocks.

The focus of the session is on identifying the key elements that contribute to a culture of great service. We share our tools and techniques for customer service improvements, and class materials include examples from Zingerman’s internal staff training.

Our training facility is located in the heart of Zingerman’s Southside campus, just a stone’s throw away from the retail locations of Zingerman’s Bakehouse, Zingerman’s Creamery, and Zingerman’s Coffee Company.  We don’t actually advocate throwing stones at them, but you can stop by to pick up lunch, a cappuccino, or a half pound of fresh cream cheese after the workshop!

The cost per person is $295, which includes a light breakfast and all course materials.  Oh, and did we mention free parking?

Call 734-930-1919 now with any questions, and to reserve your seat!

Interested in our comprehensive, two-day customer service seminar, The Art of Giving Great Service?

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General Information

Cost

$295/person

Includes

  • Tuitions
  • Instructional materials
  • Plenty of product sampling
  • Breakfast and lunch

Schedule

Each day's session begins at 8AM and ends promptly at noon.

Location

Most seminars are held at Zingerman's Southside: 3756 Plaza Drive, Ann Arbor, Michigan 48108. We will confirm YOUR seminar location!

Cool Stuff to Keep in Mind

Come learn about breads and pastries at BAKE!, our very own teaching bakery. Check out the class schedule.

For other things to do in Ann Arbor, click here.

8 Reasons to Come to a Seminar

  • 1 We give you practical tools to take home.
  • 2 We really practice what we preach!
  • 3 People like 'em!
  • 4 The food really is better.
  • 5 You get the Zingerman's Experience first-hand, right on-site.
  • 6 We combine a whole lotta fun with a whole lotta learnin'.
  • 7 We connect you to a network of like-minded organizations.
  • 8 We guarantee your satisfaction.