Thank you so much for joining us for the Customer Service Express Workshop!

Below are a couple of additional resources that we thought you’d find interesting and useful, particularly the ones around giving great service over the phone and via email.  (If you click on the images, you’ll be able to download or open a pdf document.)

In addition, you can find a whole bunch of articles written by Ari Weinzweig and Maggie Bayless on our website at:  http://www.zingtrain.com/articles/#service (Maggie’s articles are toward the bottom!)

Elements of Email Etiquette

10 Steps to Effective Telephone Service

Power of Language over the phone