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Free Samples

Select the items you are interested in and submit the form below to receive your free samples!

Code Green

The form we use to document customer compliments

Code Red

The form we use to document customer complaints and/or requests

Food Safety Test

One of our required staff tests

Knife Certification Test

One of our required staff tests

Knife Safety Class Leader's Guide

Training materials for the Knife Safety class

5 Stupid Ways to Lose a Customer

An essay outlining easy opportunities to provide great customer service

Donation Request Form

We believe that a business has an obligation to give back to the community of which it is a part.

Zingerman's Business Perspective Chart

A graphic representation of the key elements

Accident Report

How we document accidents that happen at work

One Customer at a Time

One of Ari's essays on customer service

Ari on the Zingerman's Experience (video)

Ari giving a keynote address on "The Zingerman's Experience" (Quicktime 7 required)

Bottom Line Training Test

One of our required staff tests

5 Reasons our Dishwashers Know our Net Operating Profit

Learn why open book finance works

Training Passport

A copy of a Bakeshop employee's passport

Workin'

Monthly newsletter to all ZCoB staff

Additional Resources

Recommended reading list

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