Giving and receiving actionable feedback is a pillar of a strong team culture. Not only is feedback an essential tool for performance management, it’s also a productive tool for debriefing events and managing ongoing change – continuously improving your work as a team. How can you foster this kind of feedback within your team? We […]
We’ve got another acronym to add to your repertoire. We think it’s a game changer, quite honestly. Are you ready for it?
Do you ever get stuck in a cycle trying to solve a recurring workplace problem, making you feel like Bill Murray in Groundhog Day? It may be time to look at your problem through a new lens. In this webinar, Katie Frank explores how organizational problems often fall into three main categories: systems, training, and management. While those categories […]
First things first. What do we mean when we say the word vision? At Zingerman’s, a vision is a written picture of what success looks like at a particular point in the future, with enough descriptive detail that people can envision it in their minds. It describes how things look, smell, sound, and feel when we’re living in […]
Twice a year, we offer our Leadership Development Workshop Series, consisting of eight virtual workshops designed for anyone seeking a comprehensive leadership training program, with additional support from ZingTrain and cohort participants. It’s a very popular, impactful training – and we realize that one size does not fit all! Many organizations have taken this concept and adapted […]
There is magic in bringing your team to ZingTrain. It’s been our flagship experience since 1996, and we built a customized space specifically for it! Join the hundreds of learners who come to ZingTrain each year for a fresh perspective on their work and purpose, from bank branch managers across the country to the entire crew […]
My first Staff Training column in Gourmet Retailer was published in January 2000 – 14 years ago! It’s hard for me to remember how different things were back then, both in my personal life and at ZingTrain. What I do remember is how I was both honored and scared to death to have been asked […]
Do you like handling customer complaints? Why or why not?
