Zingerman’s Customer Service Training DVD Bundle – $500

Want to take your business’s service and up it to extraordinary?

Invest in ZingTrain’s acclaimed training DVDs, and make the tools we’ve learned over 27 years work help your staff excel.  We share our down-to-earth service approach in the Zingerman’s 3 Steps to Giving Great Service Training DVD, which features actual Zingerman’s employees and customers sharing real-life service scenarios.

On the flip side, the Zingerman’s 5 Steps to Effectively Handling a Complaint Training DVD takes you step-by-step through a service recipe designed to help take the stress out of one of the most challenging encounters in customer service.

All Zingerman’s Training DVDs ship for free and include a sourcream coffeecake from Zingerman’s Bakehouse!  Online ordering now available through our sister business at Zingerman’s Mail Order

Zingerman’s 3 Steps to Giving Great Service Training DVD – $350

We share our core customer service concepts from The Art of Giving Great Service Seminar in a fun and memorable lesson that will get your organization started building great service skills and culture into every single element of your organizational activity.

“Last year, I showed it to my employees at the start of our busy season, and we saw an 18% increase in sales! It’s the best tool I’ve found to encourage great service.” – Diane Riehm, Riehm Farms, Tiffin, OH

Zingerman’s 5 Steps to Effectively Handling a Complaint Training DVD – $350

Our service recipe will help take the stress out of one of the most challenging encounters in customer service. With practice, and using Zingerman’s easy-to-follow recipe, you can start seeing complaints as gifts rather than as trials.

“We recently purchased the ‘5 Steps to Effectively Handling a Complaint’ video and have incorporated it immediately into our customer service training for our front line staff.” – Perry Spencer, University of Michigan Hospital Security

Order the Zingerman’s Training DVD Bundle, or either Training DVD individually by calling 734-930-1919, emailing zingtrain@zingermans.com or online at www.zingermans.com