There is magic in bringing your team to ZingTrain. It’s been our flagship experience since 1996, and we built a customized space specifically for it! Join the hundreds of learners who come to ZingTrain each year for a fresh perspective on their work and purpose, from bank branch managers across the country to the entire crew […]
Pop Quiz! What do all of these things have in common? School library, tribal hall, church basement, pole barn, casino floor, downtown cafe, hotel ballroom, botanical garden, the World Trade Center. Answer? They’re all places you’ve invited us to train your teams! We’ve got decades of experience MacGyvering workshops in practically any location. The tools […]
Kneading and Leading gives kids who love baking a taste of servant leadership A compelling vision can bring an organization’s goals to life and give employees from all levels of the organization a North Star to follow. A vision is also a source of inspiration, helping employees see how their work matters while finding opportunities […]
Keynote speakers draw people to events and have a massive impact on the overall energy and experience of attendees. Keynote speakers are also an investment, and there are ways to maximize the impact of your speakers at an event. Through managing Zingerman’s keynotes at hundreds of events over the last decade, I have seen my […]
Do you like handling customer complaints? Why or why not?
As I’m writing this in 2020, a LOT of what we do and how we do it has suddenly changed and will continue to change. How will we keep our high-quality products and great service consistent as we adapt to virtual environments, new safety policies, new expectations from our customers, and everything else? Really, how […]
To build a culture of great service, taking time to define and teach your expectations to staff will give you more consistent results. Explore five essential components of developing and maintaining a culture of great service in your organization. Contact ZingTrain to learn about customer service seminars and workshops that share tools to enhance your […]
This is Part 1 of a multi-part series on the basics of our Bottom-Line Training method. Creating the Training Method When ZingTrain was founded in 1994, Maggie Bayless, ZingTrain’s Founding Partner, joined the Zingerman’s Community of Businesses as the third Zingerman’s business along with the Delicatessen and the Bakehouse. Her expertise in training method and instructional […]
Last week I wrote a lot about grief—a feeling that, for nearly all of us, can be gut-wrenching. This week I want to turn my attention to a less intense element of the “ecosystem,” one that plays an important, if at times almost invisible, part in our organizational health. It’s essentially about taking the advice […]
I hadn’t really planned to write about grief this week. Somehow, though I wasn’t expecting it, grief and grieving seemed to keep showing up over, and over, again. Which is very much what my experience of grieving has been like. Even when I think I’ve got a handle on it, it creeps up on me […]
As I write, world leaders are gathered in Glasgow, attempting to come to consensus on a way to address the increasingly urgent world crisis of climate change. Despite what seems to be general agreement on the gravity of the situation, the visitors to Glasgow appear unable (at least so far) to coalesce around a comprehensive […]
In the spirit of last week’s discussion of compassion and compost, I thought I could begin this piece by pulling from the place I left off by returning to the work of writer Janisse Ray. I met Ms. Ray for the first time a few weeks ago at the annual Southern Foodways Alliance symposium in Oxford, Mississippi where […]
A new virtual workshop to create environments where everyone feels valued, respected, and energized to contribute their best work.
Tuesday, July 22 from 1:00-3:30 PM
