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Training & Business Systems
Webinar

Tips & Tools For Better Remote Work

Webinar · Arianna Téllez León

When it comes to the new work-from-home world many of us find ourselves in at the moment, let’s take a look at the numbers for a second: An amazing 42% of the U.S. workforce is now working remotely, which is nearly twice the number of folks (22%) still working on-site at their business locations! And this larger […]

Training & Business Systems
Blog

Training Tool: Business Perspective Chart

Blog ·

The Business Perspective Chart, or the BPC, is one of our very favorite training tools at Zingerman’s. Why do we love it so much? It gives framing and context for how our business operates and why, and it gives us a common language to use when talking about the business. This is especially helpful when […]

Training & Business Systems
Blog

Lighting a Path to New Ways to Work

Blog · Ari Weinzweig

Howard Erlich, from whose writings I’ve learned a lot over the years, once offered this insightful advice to organizational leaders: “I think we might issue a slip of paper to all collective members. On it I would write ‘diffuse power’ and ‘empower everyone.’” Last week I wrote about the latter. Here, I’d like to share […]

Leadership Development
Blog

Why We Want to Teach Everyone Here to Lead

Blog · Ari Weinzweig

There’s a musician whose work I like who records under the moniker “honey the witch.” In her piece “when the world ends,” she sings the line, “what a strange time it is to be alive.” That’s an understatement if I ever heard one. But if strengths lead to weaknesses—and weaknesses, in turn, can later courteously […]

Customer Service
Webinar

Want to Deliver Better Customer Service? Put Your Coworkers First!

Webinar · Joanie Hales

“We pride ourselves on the level of service we provide to our customers.” Most, if not all, companies will say something along these lines with regard to the value they place on giving great service to their customers. They’ll mention a focus on customer service in job interviews, on their website, or maybe even on […]

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