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Leadership Development

Practical Tips for Better Time Management

Time. Although just four letters, this short word can elicit a lot of strong emotions. Whether we realize it or not, our relationship with time is one of the most intimate we engage in—time is with us everywhere we go. The work we can do to manage our time more effectively can have lasting effects […]

Featured posts

Organizational Culture

Creating A No Drama Work Culture

Learn the ‘No Drama’ content we teach to all Roadhouse new hires Gain language and tools to reduce workplace drama and manage personal energy Understand how and why this work has helped improve our culture and bottom-lines Get an inside look at Zingerman’s orientation training and our Bottom-Line Change® process Meet Lisa Schultz, our (soon-to-be) […]

Managing Ourselves

Growing Forward with Intention

Learn techniques of mindfulness with our Trainer, Timo Anderson, in this nurturing webinar. Timo walks you through a few exercises on how to be present and thoughtful throughout your day, followed by a reflection. Take a break and join us for this very intentional hour. Download the webinar files Growing Forward with Intention Slides – […]

Customer Service

Satisfaction Guaranteed – A Virtual Interview with Micki Maynard

Listen to our conversation with locally-rooted-nationally-known author and journalist Micki Maynard talking about her newest book Satisfaction Guaranteed: How Zingerman’s Built A Corner Deli Into A Global Food Community. We dove into Micki’s expertise in business journalism, her perspective on what makes Zingerman’s noteworthy (256 pages-worth!), and the joys and takeaways from writing our story. In addition, we took questions from […]

Training & Business Systems

An Employment Specialist’s Guide to Great Hiring

Chances are you’ve seen the signs everywhere that say “Now Hiring!”  Recruiting and hiring is a real challenge nowadays – we hear it from our clients time and time again and we’ve certainly experienced it ourselves throughout the Zingerman’s Community of Businesses over the last few years. According to Glassdoor, “it will be just as […]

Ari's Writing

The Magic of Mushrooms in Our Ecosystems

Last week I wrote a lot about grief—a feeling that, for nearly all of us, can be gut-wrenching. This week I want to turn my attention to a less intense element of the “ecosystem,” one that plays an important, if at times almost invisible, part in our organizational health. It’s essentially about taking the advice […]

Ari's Writing

Accepting the Reality of Grief and Loss into Our Organizational Ecosystems

I hadn’t really planned to write about grief this week. Somehow, though I wasn’t expecting it, grief and grieving seemed to keep showing up over, and over, again. Which is very much what my experience of grieving has been like. Even when I think I’ve got a handle on it, it creeps up on me […]

Customer Service

Building a Culture of Service

I often hear people say, “You can’t really teach someone how be a great service provider; people are either born that way or they’re not.”   Which makes me smile and shake my head. I certainly know that service didn’t come naturally to me—and in fact I cringe when I think about how badly I […]

Ari's Writing

A New Set of Stories Can Help Us Change Our World

As I write, world leaders are gathered in Glasgow, attempting to come to consensus on a way to address the increasingly urgent world crisis of climate change. Despite what seems to be general agreement on the gravity of the situation, the visitors to Glasgow appear unable (at least so far) to coalesce around a comprehensive […]

Ari's Writing

Continuing the Conversation on Compassion and Compost

In the spirit of last week’s discussion of compassion and compost, I thought I could begin this piece by pulling from the place I left off by returning to the work of writer Janisse Ray. I met Ms. Ray for the first time a few weeks ago at the annual Southern Foodways Alliance symposium in Oxford, Mississippi where […]

Training & Business Systems

32 Icebreakers to Kick Off Your Meetings and Energize Your Team

We’ve all been in the bad meeting… You’re left wondering why the meeting was called in the first place and why the same four people are dominating the conversation. In any meeting, in-person or virtual, it’s important to kick things off by letting everyone get their voice in the “room” in order to have a […]

Ari's Writing

Making Compassion Part of our Daily Work

This past spring, Joy Harjo—poet, artist, musician, and member of the Muscogee Creek Nation—celebrated her 70th birthday. Born in Oklahoma in the spring of 1951, Harjo has seen and experienced a good deal of suffering in the world; harm inflicted on the planet, on her people, and on herself as well. In March of this […]

Managing Ourselves

More Thoughts About Effectively Managing Emotion

Back in 1991, right around the right time I began the intentional explorations of my own emotions, Sam Keen published a book called Fire in the Belly. I read it shortly after it came out, and all these years later, I’m still benefiting from what I learned. Three decades down the road, I’ve gone on to […]