Two! I started my career here at Zingerman's as the General Manager at Zingerman's Roadhouse and after two years moved to Zingerman's Service Network, our shared services office, as the Service Steward. I now work as the Venue Manager at Zingerman's Cornman Farms.
"Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless" by Jeffrey Gitomer. I've had the same dog-eared copy for over 10 years. It's full of post-it notes, highlighted sentences and handwritten notes to myself in the margins, but I'll happily lend it out to anyone who wants to get fired up about the customer experience.
My ideal vacation could take place anywhere but would involve lots of reading, red wine, cheese and a strong wi-fi connection. To make it my dream vacation, it should include my husband and take place in a foreign country.
I need to take notes and doodle to help me process and then do the task in order to really cement things in my mind.
Open book Management.
Conversational and informal.
I'm a mad shopper. Seriously. Whether it's finding just the right thing at a thrift shop or quickly processing reviews and choosing a product online, I love to shop and take pride in my ability to give gifts the recipient will love.