The whole approach is engaging, and informative, thought provoking and challenging. The exchange of information among all the participants and illustrations drawn from actual experience is invaluable.
Training & Business Systems
At Zingerman’s we’re big believers in systems. Consequently, and not surprisingly, we’re also big believers in training, because effective training is how we teach all of our staff what our systems are. Being a food business, we sometimes call our systems recipes. We have recipes for giving great service, recipes for creating organizational change, recipes for great performance reviews, recipes for effective on-shift training, we even have a recipe for how to create a great recipe! We call it Bottom Line Training and we believe in it deeply enough to have trademarked the phrase!
An excerpt from the Zingerman’s Staff Guide:
Systems : Our systems are set up in order to help deliver the most effective bottom line results possible while staying true to our Guiding Principles. In choosing to work here, we make a commitment to work according to those systems, or to work constructively to change and improve them.
The 2-day seminars we teach are a distillation of some of our most effective systems from Service to the entire Employment Experience. And in the Bottom Line training seminar we teach you how to design effective systems of your own, that serve your bottom lines.