Here's What
We Do

Successful businesses are constantly looking for new ways to improve—ideas that can take their organizations to the next level. Ideas that can be implemented quickly and that produce tangible results.

Maybe you’re like us—you define “success” more creatively than just “getting as big as you can, as fast as you can.”

The tools, techniques and methodologies we share with you have been tested and honed through implementation and constant improvement at each and every one of the ten businesses in the Zingerman’s Community of Businesses. Many of the accolades we’ve received from the business world reference our new and sustainable approach to work. This approach is now known as the “Zingerman’s model.” (Best as we can tell, there’s nothing else out there quite like it).

Virtual Series

$1295-$1750

Our virtual workshops designed to build and strengthen your leadership skills!

In-Person Seminars

$1650-$1950

Spend two days at our training facility in Ann Arbor, Michigan, jam-packed with "a ha!" moments and inspiration galore. Build a strong network of folks to call on as you begin turning insights to action! You’ll leave with ready-to-implement tools to make meaningful changes in your business right away.

In-Person Seminars

Open Seminar Seat

For the undecided, but ready to shop! Purchase open seminar seats alone, or bundle with other seminar seats to take advantage of our multi-seat discount pricing.

In-Person Seminars
AUG 25-26, 2022

The Art of Giving Great Service

Treat your customers like royalty and win their undying loyalty through our award-winning “recipes” for great customer service.

In-Person Seminars
SEP 19-20, 2022

Open Book Management

Gain an understanding of what Open Book Management is, why it works, and how Zingerman’s has adapted it - and is successfully using it across all ten businesses, with 700+ employees.

In-Person Seminars
OCT 17-18, 2022

The Zingerman’s Experience

Our “gateway” seminar to the “secrets” of Zingerman’s award-winning culture and business model.

In-Person Seminars
OCT 24-25, 2022

Leading with Zing!

All about Servant Leadership—discover how serving the front lines can serve your bottom lines.

In-Person Seminars
NOV 3-4, 2022

Creating A Vision of Greatness

Take charge of your future—make the time to figure out where you really want to go.

In-Person Seminars
NOV 14-15, 2022

Systems for Supporting Staff

Keep your employees engaged and thriving while doing work that benefits your organization’s culture and bottom lines.

In-Person Seminars
DEC 5-6, 2022

Managing Ourselves

Lead the life you’ve always dreamed of by learning how to manage yourself well.

In-Person Seminars
JAN 30-31, 2023

The Art of Giving Great Service

Treat your customers like royalty and win their undying loyalty through our award-winning “recipes” for great customer service.

In-Person Seminars
FEB 13-14, 2023

Open Book Management

Gain an understanding of what Open Book Management is, why it works, and how Zingerman’s has adapted it - and is successfully using it across all ten businesses, with 700+ employees.

In-Person Seminars
FEB 23-24, 2023

Leading with Zing!

All about Servant Leadership—discover how serving the front lines can serve your bottom lines.

In-Person Seminars
FEB 27-28, 2023

Systems for Supporting Staff

Keep your employees engaged and thriving while doing work that benefits your organization’s culture and bottom lines.

In-Person Seminars
MAR 6-7, 2023

Creating A Vision of Greatness

Take charge of your future—make the time to figure out where you really want to go.

In-Person Seminars
MAR 23-24, 2023

Bottom-Line Training®

Design training that really works for your business, and sets trainers AND trainees up for success.

In-Person Seminars
APR 3-4, 2023

The Zingerman’s Experience

Our “gateway” seminar to the “secrets” of Zingerman’s award-winning culture and business model.

In-Person Seminars
APR 17-18, 2023

Managing Ourselves

Lead the life you’ve always dreamed of by learning how to manage yourself well.

In-Person Seminars
MAY 1-2, 2023

Open Book Management

Gain an understanding of what Open Book Management is, why it works, and how Zingerman’s has adapted it - and is successfully using it across all ten businesses, with 700+ employees.

In-Person Seminars
MAY 8-9, 2023

The Art of Giving Great Service

Treat your customers like royalty and win their undying loyalty through our award-winning “recipes” for great customer service.

In-Person Seminars
MAY 22-23, 2023

Creating A Vision of Greatness

Take charge of your future—make the time to figure out where you really want to go.

In-Person Seminars
JUN 5-6, 2023

Leading with Zing!

All about Servant Leadership—discover how serving the front lines can serve your bottom lines.

In-Person Seminars
JUN 15-16, 2023

Systems for Supporting Staff

Keep your employees engaged and thriving while doing work that benefits your organization’s culture and bottom lines.

Virtual Training

$195-$295

Experience our time-tested and client-approved training in a virtual environment! Participate in our virtual workshops from anywhere in the world – all you’ll need is a viable internet connection and an open mind! Our world-class trainers will guide you through an online learning experience that will challenge and inspire you, as well as equip you with actionable tools to make meaningful change.

Virtual Training
AUG 16 - 1:00PM-3:30PM ET

Culture

Does your organization's culture reflect what you want it to? Take this workshop to learn how Zingerman's works to create and maintain a positive organizational culture.

Virtual Training
AUG 18 - 12:00PM-4:30PM ET

Leader’s Guide to Performance Management

This intensive half-day workshop delivers hands-on tools for leaders at all levels to help manage staff performance effectively.  From informal re-direction in the moment to major performance improvement plans, you’ll leave with tools to use right away.

Virtual Training
AUG 30 - 1:00PM-3:30PM ET

The Art of Giving Great Service

Treat your customers like royalty and win their undying loyalty through our award-winning “recipes” for great customer service.

Virtual Training
SEP 8 - 12:00PM-4:30PM ET

Intro to Open Book Management

Gain an understanding of what Open Book Management is, why it works, and how Zingerman’s has adapted it - and is successfully using it across all ten businesses, with 700+ employees.

Virtual Training
SEP 13 - 1:00PM-3:30PM ET

Leadership

Discover servant leadership, a unique and powerful approach where leaders serve their organizations—not the other way around.

Virtual Training
SEP 15 - 1:00PM-3:30PM ET

Mindful Self-Management

Become a better leader, improve your organization, and ultimately leading the life you want to lead. Get energized and inspired to focus on yourself as the next step to taking your business to the next level.

Virtual Training
SEP 22 - 1:00PM-3:30PM ET

Bottom-Line Change®

Change is a constant in organizations. Learning how to manage it effectively is a valuable tool. Enter our recipe for change management - Bottom-Line Change®.

Virtual Training
SEP 26 - 1:00PM-3:30PM ET

Courageous Conversations

Conflict in the workplace can be tricky. Knowing how to navigate it well can make a huge difference to yourself, your staff, and co-workers.

Virtual Training
SEP 27 - 1:00PM-3:30PM ET

Visioning

During these uncertain times, each and every one of us is navigating drastic shifts in how we live, work and play--and it can be hard to find the equilibrium to figure out what to do next.

Virtual Training
OCT 6 - 1:00PM-3:30PM ET

5 Steps for Effective On-Shift Training

At the end of the day, we all want training to help our employees be successful. The 5 Steps for Effective On-Shift Training deliver! Practical tools for trainers of any experience level.

Virtual Training
OCT 11 - 1:00PM-3:30PM ET

Tools for Interviewing and Hiring

People are what make the world go 'round, and our businesses run!  Attracting great folks, effective interviewing and hiring, and impactful onboarding all help us set our people up for success.

Virtual Training
OCT 13 - 12:00PM-4:30PM ET

Leaders Guide to Performance Management

This intensive half-day workshop delivers hands-on tools for leaders at all levels to help manage staff performance effectively.  From informal re-direction in the moment to major performance improvement plans, you’ll leave with tools to use right away.

Virtual Training
OCT 18 - 1:00PM-3:30PM ET

The American Dream Game

A special offering, years in the making!  Join us for an experiential training designed to spark empathic conversation on how to use diversity as a tool in building a more inclusive workplace.

Virtual Training
OCT 20 - 1:00PM-3:30PM ET

How to Write Standard Operating Procedures

Explore Continuous Improvement (LEAN) and get equipped with actionable ways to improve systems in your organization right away.

Virtual Training
OCT 25 - 1:00PM-3:30PM ET

Create Training Plans that Work

Training can make or break an employee's experience. Learn tools to share clear expectations and set both trainer AND trainee up for success!

Virtual Training
NOV 1 - 12PM-4:30PM ET

Open Book Management

Gain an understanding of what Open Book Management is, why it works, and how Zingerman’s has adapted it - and is successfully using it across all ten businesses, with 700+ employees.

Virtual Training
NOV 7 - 1:00PM-3:30PM ET

Art of Giving Great Service

Treat your customers like royalty and win their undying loyalty through these award-winning “recipes” for great customer service. Discover the key elements that contribute to a culture of great service and get the tools and techniques for improving your customer service!

Virtual Training
NOV 8 - 1:00PM-3:30PM ET

Courageous Conversations

Conflict in the workplace can be tricky. Knowing how to navigate it well can make a huge difference to yourself, your staff, and co-workers.

Virtual Training
NOV 22 - 1:00PM-3:30PM ET

Bottom-Line Change®

Change is a constant in organizations. Learning how to manage it effectively is a valuable tool. Enter our recipe for change management - Bottom-Line Change®.

Virtual Training
DEC 1 - 1:00PM-3:30PM ET

Visioning

During these uncertain times, each and every one of us is navigating drastic shifts in how we live, work and play--and it can be hard to find the equilibrium to figure out what to do next.

Virtual Training
DEC 2 - 11:00AM-1:30PM ET

Leadership

Discover servant leadership, a unique and powerful approach to where leaders serve their organizations—not the other way around.

Virtual Training
JAN 10 - 1:00PM-3:30PM ET

5 Steps for Effective On-Shift Training

At the end of the day, we all want training to help our employees be successful. The 5 Steps for Effective On-Shift Training deliver! Practical tools for trainers of any experience level.

Virtual Training
JAN 12 - 1:00PM-3:30PM ET

Leadership

Discover servant leadership, a unique and powerful approach to where leaders serve their organizations—not the other way around.

Virtual Training
JAN 17 - 1:00PM-3:30PM ET

Create Training Plans that Work

Training can make or break an employee's experience. Learn tools to share clear expectations and set both trainer AND trainee up for success!

Virtual Training
JAN 19 - 1:00PM-3:30PM ET

The American Dream Game

A special offering, years in the making!  Join us for an experiential training designed to spark empathic conversation on how to use diversity as a tool in building a more inclusive workplace.

Virtual Training
JAN 20 - 11:00AM - 1:30PM ET

Mindful Self-Management

Become a better leader, improve your organization, and ultimately leading the life you want to lead. Get energized and inspired to focus on yourself as the next step to taking your business to the next level.

Virtual Training
JAN 24 - 1:00PM-3:30PM ET

How to Write Standard Operating Procedures

Explore Continuous Improvement (LEAN) and get equipped with actionable ways to improve systems in your organization right away.

Virtual Training
JAN 26 - 12:00PM-4:30PM ET

Leader’s Guide to Performance Management

This intensive half-day workshop delivers hands-on tools for leaders at all levels to help manage staff performance effectively.  From informal re-direction in the moment to major performance improvement plans, you’ll leave with tools to use right away.

Catered to You

Sometimes the power of an intimate team learning experience outweighs the benefits of attending a public training session. And there's no doubt that travel costs for 2 trainers are less than plane tickets for 35 learners. If a more intimate learning format is a better fit for your team we will gladly customize a private training program catered to your organization's specific needs—taught at your place or ours.

Because Leadership MattersThe Leadership Development Workshop Series

From August to November, join 8 virtual workshops that have been thoughtfully curated to inspire, motivate, and create action plans for leadership.