Here's What
We Do

Successful businesses are constantly looking for new ways to improve—ideas that can take their organizations to the next level. Ideas that can be implemented quickly and that produce tangible results.

Maybe you’re like us—you define “success” more creatively than just “getting as big as you can, as fast as you can.”

The tools, techniques and methodologies we share with you have been tested and honed through implementation and constant improvement at each and every one of the ten businesses in the Zingerman’s Community of Businesses. Many of the accolades we’ve received from the business world reference our new and sustainable approach to work. This approach is now known as the “Zingerman’s model.” (Best as we can tell, there’s nothing else out there quite like it).

Virtual Training

$45-$195

Experience our time-tested and client-approved training in a virtual environment! Participate in our virtual workshops from anywhere in the world – all you’ll need is a viable internet connection and an open mind! Our world-class trainers will guide you through an online learning experience that will challenge and inspire you, as well as equip you with actionable tools to make meaningful change.

Virtual Training
JAN 28 - 12:00 PM ET

Intro to Open Book Management

Gain an understanding of what Open Book Management is, why it works, and how Zingerman’s has adapted it - and is successfully using it across all ten businesses, with 500+ employees.

Virtual Training
FEB 2 - 1:00 PM ET

Bottom-Line Change®

Since change is a constant in organizations, learning how to manage it effectively is a valuable tool. So at Zingerman's, we came up with a recipe for change - one that we regularly teach, practice, refine and reuse. We call it Bottom-Line Change®.

Virtual Training
FEB 4 - 1:00 PM ET

Courageous Conversations

Conflict in the workplace can be tricky and knowing how to navigate it well can make a huge difference to yourself, your staff and coworkers.

Virtual Training
FEB 9 - 1:00 PM ET

Leadership

Many leaders are promoted without formal leadership training. They either emulate leaders they admire or lead in ways that are in direct opposition to leaders they haven’t enjoyed working for in the past. But like most skills, leadership gets easier (and we get better at it!) the more we practice!

Virtual Training
FEB 10 - 10:00 AM ET

The American Dream Game

A brand new offering, years in the making!  Join us for a 2.5-hour experiential training designed to spark empathic conversation on how to use diversity as a tool in building a more inclusive workplace.

Virtual Training
FEB 11 - 1:30 PM ET

Handling Difficult Customer Interactions

Chock full of tools to help turn difficult conversations with customers from painful to pleasant, whether you’re face to (socially distant) face, over the phone, or responding in writing.

Virtual Training
FEB 11 - 3:30 PM ET

The Power of Language in Great Service

Take your service from good to great by reflecting on how you talk to customers - and yourself!  Learn how the Power of Language can help reframe service interactions and positively impact those around you.

Virtual Training
FEB 16 - 12:00 PM ET

How Good Work Can Fix the Energy Crisis in the Workplace

Explore how to create a culture and organization where good work can thrive through Zingerman's 12 Natural Laws of Business.

Virtual Training
FEB 18 - 10:00 AM ET

How to Write Standard Operating Procedures

Clearly defined business systems save time and mental energy as individuals and can set clear expectations for everyone on a team to make it easy for all of us to deliver great (consistent!) results.

Virtual Training
FEB 18 - 1:00 PM ET

How to Improve Anything!

Explore Continuous Improvement (LEAN) and get equipped with actionable ways to improve systems in your organization right away.

Virtual Training
FEB 23 - 1:00 PM ET

Visioning: A Tool for All Times

During these uncertain times, each and every one of us is navigating drastic shifts in how we live, work and play--and it can be hard to find the equilibrium to figure out what to do next.

Virtual Training
FEB 25 - 12:00 PM ET

Leaders Guide to Performance Management

This intensive half-day workshop delivers hands-on tools for leaders at all levels to help manage staff performance effectively.  From informal re-direction in the moment to major performance improvement plans, you’ll leave with tools to use right away.

Virtual Training
MAR 2 - 12:00 PM ET

Intro to Open Book Management

Gain an understanding of what Open Book Management is, why it works, and how Zingerman’s has adapted it - and is successfully using it across all ten businesses, with 500+ employees.

Virtual Training
MAR 3 - 10:00 AM EDT

5 Steps for Effective On-Shift Training

At the end of the day, we all want training to help our employees be successful.  The 5 Steps for Effective On-Shift Training deliver!  These are practical tools for trainers of any level of experience.

Virtual Training
MAR 4 - 1:00 PM ET

Service

Equip yourself with tools and techniques for improving customer service and go back to your business with plenty of resources to adapt and put to use right away, including examples from Zingerman’s internal staff training.

Virtual Training
MAR 9 - 1:00 PM ET

Tools for Interviewing and Hiring

People are what make the world go 'round, and our businesses run!  Attracting great folks, effective interviewing and hiring, and impactful onboarding all help us set our people up for success.

Virtual Training
MAR 10 - 10:00 AM ET

Mindful Self-Management

Become a better leader, improve your organization, and ultimately leading the life you want to lead. Get energized and inspired to focus on yourself as the next step to taking your business to the next level.

Virtual Training
MAR 11 - 1:00 PM ET

Leadership

Many leaders are promoted without formal leadership training. They either emulate leaders they admire or lead in ways that are in direct opposition to leaders they haven’t enjoyed working for in the past. But like most skills, leadership gets easier (and we get better at it!) the more we practice!

Virtual Training
MAR 16 - 10:00 AM ET

The American Dream Game

A brand new offering, years in the making!  Join us for a 2.5-hour experiential training designed to spark empathic conversation on how to use diversity as a tool in building a more inclusive workplace.

Virtual Training
MAR 23 - 1:00 PM ET

Create Training Plans that Work

Training can make or break an employee's experience in your business and plays a major role in the retention and growth of great people. Learn time-tested tools to share clear expectations and set both trainer AND trainee up for success!

Virtual Training
MAR 25 - 10:00 AM ET

Courageous Conversations

Conflict in the workplace can be tricky and knowing how to navigate it well can make a huge difference to yourself, your staff and coworkers.

Virtual Training
MAR 25 - 1:00 PM ET

Inspiring Hope In The Workplace

Hope, studies are showing, correlates with better work performance, better health, better scholastic and athletic performance. Conversely, its absence can lead to despair and disengagement. Discover how to cultivate hope and thoughtfully avoid the negative impact its absence creates.

Virtual Training
APR 6 - 1:00 PM ET

Courageous Conversations

Conflict in the workplace can be tricky and knowing how to navigate it well can make a huge difference to yourself, your staff and coworkers.

Virtual Training
APR 20 - 1:00 PM ET

Bottom-Line Change®

Since change is a constant in organizations, learning how to manage it effectively is a valuable tool. So at Zingerman's, we came up with a recipe for change - one that we regularly teach, practice, refine and reuse. We call it Bottom-Line Change®.

Catered to You

Sometimes the power of an intimate team learning experience outweighs the benefits of attending a public training session. And there's no doubt that travel costs for 2 trainers are less than plane tickets for 35 learners. If a more intimate learning format is a better fit for your team we will gladly customize a private training program catered to your organization's specific needs—taught at your place or ours.

2-Day Seminars

$1250 - $1500

Spend two days at our training facility in Ann Arbor, Michigan, jam-packed with "a ha!" moments and inspiration galore to make meaningful changes in your business that can be implemented right away. Build a strong network of like-minded peers, fellow out of-the-box thinkers to call on as you begin turning insights into action! You’ll leave with the ready-to-implement tools you need to make meaningful changes in your business right away.