MAY 13-14, 2026

The Art of Giving Great Service

Discover the key elements that contribute to a culture of great service, and get the tools and techniques for improviing your customer service.

MAR 23-24, 2026

Systems for Supporting Staff

Discover a trainload of tools and techniques to enhance the staff experience in your organization – from hiring to training to performance management.

Open Seminar Seat

For the undecided, but ready to shop! Purchase open seminar seats alone, or bundle with other seminars to take advantage of our multi-seat discount.

JUL 9 - 1:00PM-3:30PM (Eastern)

5 Steps to Effective On-Shift Training

At the end of the day, we all want training to help our employees be successful. The 5 Steps to Effective On-Shift Training deliver! Practical tools for trainers of any experience level.

JUN 11 - 1:00PM-3:30PM (Eastern)

Create Training Plans That Work

Training can make or break an employee’s experience. Learn tools to share clear expectations that set both trainer and trainee up for success!

JUN 25 - 1:00PM-3:30PM (Eastern)

How to Write Standard Operating Procedures

Explore Continuous Improvement (LEAN) and get equipped with actionable ways to improve systems in your organization right away.

APR 16 - 1:00-3:30PM (Eastern)

Create Training Plans that Work

Training can make or break an employee’s experience. Learn tools to share clear expectations that set both trainer and trainee up for success!