Business Visioning

How to Write a Vision of Success

Blog

Elnian Gilbert

Before I get too far into this blog post about how to write a vision, it feels appropriate to share a vision of what success looks like for this blog post.  Here goes:

Business Visioning

A Beloved Third-Generation Ann Arbor Business Writes a Vision of Greatness for Grand Reopening

Blog

Emily Sandelands

Ask any Ann Arborite where to find a pair of shoes that are as comfortable as they are stylish, complete with a truly enjoyable shopping experience, and it’s more-than-likely that you’ll be guided to MAST Shoes.

Training & Business Systems

Why the Best Performers Aren’t Always the Best Trainers

Blog

Maggie Bayless

OK.  How many of you are willing to admit that you’ve experienced this scenario: You needed someone to train a new hire, automatically chose the person who was the best performer in the job that needed to be trained—and then were disappointed with the results?  Unfortunately, it’s likely that we’ve all done that at one time […]

Leadership Development

Making a Great First Impression: If You’re Only Going to Teach Your Employees One Class…

Blog

Maggie Bayless

How do you welcome new hires into your organization? Do you hand them a uniform and point them in the general direction of the front counter? Do you have them attend several days of classroom training before they ever talk to a customer? Do they learn about your organization’s history and vision from someone in leadership? Or […]

Customer Service

Why is Customer Service Training Important?

Blog

One of the most common questions we get asked as trainers is: