A Favorite Tool for Greeting Customers: Celebrate 10-4 Day with ZingTrain!
Ask any trainer at ZingTrain what their favorite service tools are, and it’s a safe bet that the 10-4 Rule will be at the top of everyone’s list. It’s a simple, behavioral customer service tool that ensures that every single person who enters your orbit is acknowledged and greeted.
Ask anyone who has attended our customer service training seminar or virtual workshop what their top takeaway is, and the odds are very good that it’s also the 10-4 Rule! An individual can start using it right away, a manager can share the tool with their team and ask them to use it, and an organization can use it as a clear performance expectation.
In this webinar, you’ll learn the ins and outs of the 10-4 Rule, how you can adapt it for your own work, and learn from other organizations about the difference that the 10-4 Rule has made.
