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Home>Library>Zingerman’s 5 Steps to Effectively Handling a Customer Complaint
Customer Service

Zingerman’s 5 Steps to Effectively Handling a Customer Complaint

Webinar

Katie Frank


We don’t know too many people who love to handle customer complaints. When we meet those people, we try to hire them!

For the rest of us, who find handling customer complaints stressful, a little help goes a long way.

At Zingerman’s, that help comes in the form of a “recipe” for effectively handling customer complaints. A recipe we teach every single Zingerman’s employee within the first 60 days of hiring them.

Join us for this webinar with ZingTrain trainer Katie Frank who has both taught and practiced the recipe countless times! Katie will lead us through why having a recipe helps, the steps of our recipe and tips on how to practice them effectively.

Download the webinar files

  • Slides – Zingerman’s 5 Steps to Effectively Handling a Customer Complaint
  • Recording – Zingerman’s 5 Steps to Effectively Handling a Customer Complaint

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3728 Plaza Drive Suite 5
Ann Arbor, MI 48108
Phone (734)930-1919
Email [email protected]

Training
In-Person
Virtual
For Your Team
Calendar
Keynotes
Books
Free Resources
About Us
Contact Us
Our Team
Our Clients
Coming to Ann Arbor

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