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Tips for Effectively Handling Customer Complaints
There aren’t too many people who love to handle customer complaints. When we meet those rare folks who do, we try to hire them! For the rest of us who find these conversations a little (or a lot) uncomfortable, the right guidance and a reliable set of tools can make a world of difference – to both us and our customers!
At Zingerman’s we teach every team member strategies they can lean on to handle customer complaints with grace, empathy, and confidence. Empowering staff to handle complaints has greatly improved our level of customer service across the board. It’s also helped us to slow down and learn from the feedback we receive, and in the best cases, build relationships with unsatisfied customers.
Watch this insightful webinar led by Jenni Yim, a trainer with years of real-world experience handling challenging customer interactions. In the webinar, you’ll learn several tools to help navigate complaint situations and get practical tips on how to practice and apply them until they’re second nature.
Here’s to creating an environment where your team feels supported and prepared to handle most anything that comes their way!
In this webinar, you will learn:
- A variety of tips and tools for handling customer complaints
- The importance of documented systems that empower your team to consistently address complaints – and make them a little less intimidating
- Real-world applications to help you handle complaints in-person, over the phone, or through email like a pro!
Watch the webinar:
Download the slides:
