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Customer Service

Zingerman’s 5 Steps to Effectively Handling a Customer Complaint


We don’t know too many people who love to handle customer complaints. When we meet those people, we try to hire them!

For the rest of us, who find handling customer complaints stressful, a little help goes a long way.

At Zingerman’s, that help comes in the form of a “recipe” for effectively handling customer complaints. A recipe we teach every single Zingerman’s employee within the first 60 days of hiring them.

Join us for this webinar with ZingTrain trainer Katie Frank who has both taught and practiced the recipe countless times! Katie will lead us through why having a recipe helps, the steps of our recipe and tips on how to practice them effectively.

Download the webinar files

See you in Ann Arbor?

In-person seminars return October 7th!

Check out the in-person training opportunities available this fall/winter.