Zingerman’s 5 Steps to Effectively Handling a Customer Complaint

Webinar

Katie Frank

We don’t know too many people who love to handle customer complaints. When we meet those people, we try to hire them!

For the rest of us, who find handling customer complaints stressful, a little help goes a long way.

At Zingerman’s, that help comes in the form of a “recipe” for effectively handling customer complaints. A recipe we teach every single Zingerman’s employee within the first 60 days of hiring them.

Join us for this webinar with ZingTrain trainer Katie Frank who has both taught and practiced the recipe countless times! Katie will lead us through why having a recipe helps, the steps of our recipe and tips on how to practice them effectively.

Download the webinar files

More Content

Customer Service

Satisfaction Guaranteed – A Virtual Interview with Micki Maynard

Webinar · Arianna Tellez Leon

Listen to our conversation with locally-rooted-nationally-known author and journalist Micki Maynard talking about her newest book Satisfaction Guaranteed: How Zingerman’s Built A Corner Deli Into A Global Food Community. We dove into Micki’s expertise in business ...

Customer Service

Building a Culture of Service

Blog · Maggie Bayless

I often hear people say, “You can’t really teach someone how be a great service provider; people are either born that way or they’re not.” Which makes me smile ...

Customer Service

5 Ways to Set Your Customers Up for Success

Webinar · Arianna Téllez León & Elnian Gilbert

Chances are that the way you're currently serving your customers looks a lot different than it did a year ago. We've all had to be agile and flexible as we ...