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Satisfaction Guaranteed – A Virtual Interview with Micki Maynard


Listen to our conversation with locally-rooted-nationally-known author and journalist Micki Maynard talking about her newest book Satisfaction Guaranteed: How Zingerman’s Built A Corner Deli Into A Global Food Community. We dove into Micki’s expertise in business journalism, her perspective on what makes Zingerman’s noteworthy (256 pages-worth!), and the joys and takeaways from writing our story. In addition, we took questions from the audience.

A book for both food lovers and fans of business books, Satisfaction Guaranteed looks at the history, business principles, and future of the Zingerman’s Community of Businesses. Readers will learn about the importance of writing a vision, what goes into providing good service, the value of servant leadership, how Zingerman’s survived the pandemic by reinventing itself, and much more. A recipe for success in business and in life, Satisfaction Guaranteed provides a roadmap for manifesting joy and purpose in business.

Download the webinar files