The Art of Giving Great Service

Webinar

Ann Lofgren

The holidays are right round the corner and we thought it would be a great time to review our tried and true recipe for giving great customer service. Use it on your friends. Use it on your family. And yes, do use it on your customers!

Join Ann Lofgren, ZingTrain trainer extraordinaire, for a review of Zingerman’s 3 Steps to Giving Great Service. She’ll explore each of the steps in depth and with examples. And she will give you pointers on how to review the steps with your staff and inspire them to give great customer service this holiday season.

And if all of that is not enough, we’ll be sure to throw in a good Zingerman’s customer service story or two!

Download the webinar files

More Content

Customer Service

Satisfaction Guaranteed – A Virtual Interview with Micki Maynard

Webinar · Arianna Tellez Leon

Listen to our conversation with locally-rooted-nationally-known author and journalist Micki Maynard talking about her newest book Satisfaction Guaranteed: How Zingerman’s Built A Corner Deli Into A Global Food Community. We dove into Micki’s expertise in business ...

Customer Service

Building a Culture of Service

Blog · Maggie Bayless

I often hear people say, “You can’t really teach someone how be a great service provider; people are either born that way or they’re not.” Which makes me smile ...

Customer Service

5 Ways to Set Your Customers Up for Success

Webinar · Arianna Téllez León & Elnian Gilbert

Chances are that the way you're currently serving your customers looks a lot different than it did a year ago. We've all had to be agile and flexible as we ...