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Home>Library>Zingerman’s Approach to Building a Culture of Great Service
Customer Service

Zingerman’s Approach to Building a Culture of Great Service

Webinar

Elnian Gilbert


What makes Zingerman’s approach to giving great service unique?

We realized early in the game that in order to deliver an exceptional customer service experience, day-in and day-out, it was important to focus on more than “just” customer service. We wanted to build a culture of great service throughout the organization—top to bottom, from every employee, customer-facing or not, during every customer touch-point, whether it be in person, over the phone or in writing!

In this webinar, we’ll share the 5 key cultural elements that we focus on at Zingerman’s. Discover how you can view customer service in your organization through the same lens to transform not only your customers’ experience, but strengthen your organization’s service culture, as well!

Download the webinar files

  • Recording – Zingerman’s Approach to Building a Culture of Great Service
  • Slides – Zingerman’s Approach to Building a Culture of Great Service
  • Worksheet – Service Culture Assessment

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Address 3728 Plaza Drive Suite 5, Ann Arbor, MI 48108
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Address
3728 Plaza Drive Suite 5
Ann Arbor, MI 48108
Phone (734)930-1919
Email [email protected]

Training
In-Person Seminars
Virtual Workshops
For Your Team
Calendar
Keynotes
Books
Free Resources
About Us
Contact Us
Our Clients
Coming to Ann Arbor
Sitemap

Debuting June 24

Enhance Your Relationship with Time

A new virtual workshop to get real about how you spend your time, and discover methods to make the most of it!

Tuesday, June 24 from 1:00-3:30 PM (ET)

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