Workin’
Monthly newsletter to all ZCoB staff
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Monthly newsletter to all ZCoB staff
A copy of a Zingerman’s Bakehouse employee’s passport…
One of our required staff tests…
At Zingerman’s we’ve done a lot of work over the past few years to introduce effective measurements to assess the quality of our service work. We do things like mystery shopping, customer callbacks, and track complaints, order accuracy and late deliveries. All have helped us compile data that we use to guage the effectiveness of […]
How we document accidents that happen at work…
A graphic representation of the key elements of our business.
We believe that a business has an obligation to give back to the community of which it is a part.
Training materials for the Knife Safety class.
One of our required staff tests, all about knife safety.
One of our required staff tests, all about basic food safety.
The form we use to document customer complaints and/or requests
The form we use to document customer compliments
Explore the internal systems and practical tools that uphold and strengthen an outstanding customer service culture
