Training Passport
A copy of a Zingerman’s Bakehouse employee’s passport…
Bottom-Line Training Test
One of our required staff tests…
One Customer at a Time
At Zingerman’s we’ve done a lot of work over the past few years to introduce effective measurements to assess the quality of our service work. We do things like mystery shopping, customer callbacks, and track complaints, order accuracy and late deliveries. All have helped us compile data that we use to guage the effectiveness of […]
Accident Report
How we document accidents that happen at work…
Zingerman’s Business Perspective Chart
A graphic representation of the key elements of our business.
Donation Request Form
We believe that a business has an obligation to give back to the community of which it is a part.
Knife Safety Class Leader’s Guide
Training materials for the Knife Safety class.
Knife Certification Test
One of our required staff tests, all about knife safety.
Food Safety Test
One of our required staff tests, all about basic food safety.
Code Red
The form we use to document customer complaints and/or requests
Code Green
The form we use to document customer compliments
Bottom Line Improvements Through Financial Training
If you were to ask your staff how much money your business makes each year, what would they say? I can tell you that when we first started asking our staff that question (about 15 years ago), we got answers that were all over the map — from figures that approximated our annual sales to […]
