Revisit our ‘No Drama’ content taught to all Roadhouse staff Understand the benefits of going direct – and the impact when you don’t Learn the 7 Steps to Having a Courageous Conversation Get coaching tips to help someone else successfully go direct Leave equipped with Bottom-Line Change®, a tool to help you implement ‘going direct’ […]
Meet and connect with ZingTrain trainers Get a glimpse behind-the-scenes of ZingTrain Be inspired to develop new training in your organization Download the webinar files Recording – Trainer Roundtable: Ask Us Anything!
Restaurant culture is often stereotyped as fast-paced, high-stress, and ripe with interpersonal conflict. Long-time Zingerman’s Roadhouse restaurant manager, Lisa Schultz, took charge to foster a different culture for her staff. While conflict in the workplace is unavoidable, there are ways to dramatically minimize the drama it can create. In 2017, Lisa designed a ‘No Drama’ training that is […]
Are you someone who avoids conflict? Short-term, it can feel much easier to internalize conflict and suppress feelings of discomfort. Long-term, a habit of avoidance can lead to built-up pressure and negative self-talk. However, there is hope! This month’s webinar shines light on techniques to help you embrace struggle in productive ways. If we can pause […]
Back in 1991, right around the right time I began the intentional explorations of my own emotions, Sam Keen published a book called Fire in the Belly. I read it shortly after it came out, and all these years later, I’m still benefiting from what I learned. Three decades down the road, I’ve gone on to […]
“What do you do when your world starts to fall apart?” author Anna Lowenhaupt Tsing wonders in The Mushroom at the End of the World. Her answer: “I go for a walk, and if I’m really lucky, I find mushrooms.” When Brené Brown asked British actress Sarah Niles, “You, Sarah, are called to be really brave, […]
In his lovely new book, A Little Devil in America, Hanif Abdurraqib writes, “There are moments when I question what I am taking in with my eyes and ears, and if it is vibrating at the same pitch as what everyone else is taking in with their eyes.” I can relate. For better or for worse, […]
Breathe.That’s most certainly a suggestion, not an order. If you’re game, go for it again. Breathe. Many mornings, I write that word when I’m journaling. Sometimes I might write it every few lines as I’m getting going. Each time I write it, I take a deep, slow breath (as I did just now). Mindful breathing won’t fix […]
Eugene Ionesco once said, “It is not the answer that enlightens, but the question.” So here’s a question: What if we didn’t think hierarchically? What if we stopped insisting on ranking almost everything from best to worst? What if we weren’t worried about “who was the greatest”? Buried near the back of Part 3 of the Guide to Good Leading […]
A quote from Beat poet Gary Snyder: “There are two things that are really educational. One is being with a bunch of really smart people. The other is being all by yourself.” The regimen that I wrote about in a recent newsletter about the power of picking up the phone—making a couple of random phone calls […]
MAY 6-7, 2024
Job descriptions. Hiring. Performance reviews. The works.
This seminar is perfect for anyone who manages people and loves tools to help them succeed!
