Blog

Managing Ourselves

The Power of Solitude

A quote from Beat poet Gary Snyder: “There are two things that are really educational. One is being with a bunch of really smart people. The other is being all by yourself.”  The regimen that I wrote about in a recent newsletter about the power of picking up the phone—making a couple of random phone […]

Leadership Development

3 Tools to Shift from a Fixed Mindset to a Growth Mindset

When I was 22, I was engaged to be married.  My fiancé called the wedding off two months before ‘the big day’… invitations were printed and more.  When lamenting to my therapist, I’ve never failed at anything in my life!, he astutely pointed out, If you get what you need out of this relationship, how […]

Leadership Development

The Thomas-Kilmann Model: A helpful tool for examining how you respond to conflict

Interpersonal conflict is something that happens often at work.  We don’t like to talk about it, it’s not always the most fun to deal with – but it’s a fact of life.  Conflict in general is a fact of life!   In fact, conflict is often the basis for transformational change – for businesses, for teams, […]

Leadership Development

Practical Tips for Time Management from a Recovering Urgency Addict

Breaking the Cycle of Time Management Urgency and Overwork Had you asked me ten years ago to describe my relationship with time, I probably would not have responded positively. Time was a four-letter word; one with which I had a very contentious relationship. I was working 60-70 hours a week (on a light week), and […]

Leadership Development

Creating Good Organizational Energy

A company that is optimistic, collaborative and up for any challenge doesn’t just happen. It takes leadership, vision, hard work and positive energy. The good news? Personal and organizational energy is a truly renewable resource—if you know how to foster it. Here are eight tips for successful energy management.

Customer Service

A Day With ZingTrain: 5 Lessons Learned About Giving Great Customer Service

I grew up with pastrami on rye (for special occasions) from delis in New York City and South Florida. But, my memories of time at these establishments are less about the service and more about the food—mostly because of waitresses declaring sharing charges for split meals (I was 8 years old, how could I possibly […]

Leadership Development

Zingerman’s 12 Natural Laws of Business

The creation of the 12 Natural Laws of Business is a lot like the story they tell about gravity. Apples had been falling off trees and hitting the ground long before Sir Isaac Newton figured out how, and why, and how fast. Similarly, somewhere along the way in our over almost 38-year-long existence, Ari Weinzweig […]

Organizational Culture

The Best Swag for Your Event

It’s October. So naturally, we’re looking nine months out and thinking about our annual symposium, aptly named ZingPosium. Determining the content we’ll share and theme of the event are important, but something else we’ll be spending a lot of time thinking about is the Swag we’ll give to attendees.

Training & Business Systems

The Manager’s Role in Staff Training

My formal education was first in German literature and then later in business administration.  What I know about training design, development and delivery I’ve learned through on-the-job practice and self study.  I’ve gone to lots of training seminars, designed hundreds of classes and workshops, and helped to implement effective training here at Zingerman’s.  Along the […]