When budgets tighten, people leave, or the pace of business just gets relentless, it’s easy to feel like culture is the first thing to slip. But what if hard times are actually when culture matters most? Recent SHRM research backs this up: employees in strong workplace cultures are nearly 4x more likely to stay with their employer, […]
Do you ever get stuck in a cycle trying to solve a recurring workplace problem, making you feel like Bill Murray in Groundhog Day? It may be time to look at your problem through a new lens. In this webinar, Katie Frank explores how organizational problems often fall into three main categories: systems, training, and management. While those categories […]
The term “organizational culture” can feel abstract and vague. Where does it live? Who is responsible for it? How can you maintain or shift it in positive ways? Wouldn’t it be great to have a framework that helps you identify concrete elements within your organization to assess the culture and help make positive improvements? At […]
Does your business see a considerable jump in sales during the holiday season? If so, this webinar on training tips was designed with you in mind! Many retailers are entering the pre-holiday bustle, which is the perfect time for quick-to-implement improvements that will positively impact your bottom lines by increasing sales and/or improving customer service. ZingTrain-er Joanie Hales […]
Systems often get a bad rap as being tedious and bland. But what if we told you that they’re actually one of the best tools we have for success? Simply put, systems drive more consistent business results. Better systems mean that we’re making fewer mistakes and creating more opportunities to succeed. When designed well, they create […]
Ask anyone who’s been through our customer service training, and chances are they’ll tell you that the 10-4 Rule is their favorite tool. The 10-4 Rule is a simple customer service technique that ensures every single person who enters your orbit is acknowledged and greeted. It actively puts your focus on the world around you […]
What could it look like if anyone in your organization had a real path to grow into leadership, or even ownership? At Zingerman’s, we often say that anyone has the opportunity to become a partner. But it isn’t opportunity alone! We’ve also built supportive systems throughout our organization to develop leaders. In this 45-minute webinar, you’ll […]
Every team goes through ups and downs, and sometimes the culture can take a hit—whether through a slow drift or a sudden shake-up. This energy shift can be overwhelming for leaders, especially as daily demands persist. In this webinar, we explore practical strategies for recognizing when your team’s culture needs attention and how to begin the process […]
The Business Perspective Chart (aka “the BPC”) is one of our favorite training tools here at Zingerman’s. Created by ZingTrain founder, Maggie Bayless, this chart is a graphic representation of the key elements of our organization and how they work together to inspire and guide our daily work. Many organizations have adapted our Business Perspective […]
In today’s competitive job market, first impressions matter – a lot. The way we treat job applicants sets an example of our entire workplace culture. By showing candidates respect, kindness, and clear communication, we not only make them feel valued but also demonstrate the standard for how we treat customers. Regardless of whether they get the job, […]
Erika began working at Outdoor Sylvania in 2000 and has been the Executive Director for the last decade. Outdoor Sylvania is a government-funded organization that manages recreational parks in Sylvania, Ohio. She considers great service to the community her main responsibility and that of all employees. Growing up in Toledo, “Ann Arbor was synonymous with Zingerman’s”, but it […]
Looking to make your seasonal staff shine? Watch this fun, insightful webinar designed to help you set your team up for success during a busy season. Whether you’re gearing up for a holiday rush or preparing for summer crowds, this webinar will show you how to create an environment where seasonal employees can deliver standout service with […]
This new 4-part workshop series combines one of ZingTrain’s longest-running workshops, Living Servant Leadership, with three newer offerings, all geared towards providing practical, immediately-applicable tools, techniques, and perspectives to support leaders in developing and evolving their skills.
This series will be offered both virtually and in-person at our training space in Ann Arbor, MI! Choose what will work best for you.
