How to Handle a Customer Complaint
Zingerman’s 5 Steps to Effectively Handling Customer Complaints Do you like handling customer complaints? Why or why not?
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Zingerman’s 5 Steps to Effectively Handling Customer Complaints Do you like handling customer complaints? Why or why not?
“You can say ‘no’ to customers!” feels like an outrageous thing to advocate, especially when your organization is known for delivering great customer service…
One of the most common questions we get asked as trainers is:
