The 6 Characteristics of an Effective Servant Leader
Before we dive into what it means to be an effective Servant Leader, I want to tell you a story…
How to Lead When You’re Not a Leader
In the Servant Leadership workshops we teach, we often lead in to the content we’ve adapted from Robert Greenleaf by asking the group:
Making a Great First Impression: If You’re Only Going to Teach Your Employees One Class…
How do you welcome new hires into your organization? Do you hand them a uniform and point them in the general direction of the front counter? Do you have them attend several days of classroom training before they ever talk to a customer? Do they learn about your organization’s history and vision from someone in leadership? Or […]
Bring Your Best Self to Work
Back in 2007, when Zingerman’s wrote Zingerman’s 2020 Vision describing what the business would look like in the year 2020, we wrote that “we [Zingerman’s] have successfully quantified fun, measured fun, and improved our fun factor by at least 380% since 2007. We actively teach people how to have fun at work. We have games […]
Giving Great Service to Your Staff
We all know service is important—right? We’d be surprised if there were a company left in the US which hasn’t incorporated some version of “the customer is always right” into its employee handbook. Every politician and business leader can quote statistics about the pros and cons of the relentless move towards a “service economy.” And […]
When Things Get Hectic… Appreciate!
When the holiday season rolls around, most of us have the ‘Busy Dial’ turned up to 10, or even 20 on some days.
3 Things to Consider Before Booking a Keynote Speaker for Your Event
In addition to offering training on-site at our training facility and on the road at client businesses all over the country, did you know that we also have a line-up of leaders from around the Zingerman’s Community of Businesses who present at events on a variety of different topics – be it the values we hold […]
The Pros and Cons of Servant Leadership
Zingerman’s didn’t invent the idea of Servant Leadership – we learned our approach from Robert Greenleaf and have adapted his thoughts, along with the thoughts of many other leaders we’ve admired, into our approach to Servant Leadership. The basic idea of servant leadership is that, first and foremost, we are here to serve the organization. […]
