At Zingerman’s we’ve done a lot of work over the past few years to introduce effective measurements to assess the quality of our service work. We do things like mystery shopping, customer callbacks, and track complaints, order accuracy and late deliveries. All have helped us compile data that we use to guage the effectiveness of […]
How we document accidents that happen at work…
A graphic representation of the key elements of our business.
We believe that a business has an obligation to give back to the community of which it is a part. Zingerman’s Community Giving
Training materials for the Knife Safety class.
One of our required staff tests, all about knife safety.
One of our required staff tests, all about basic food safety.
The form we use to document customer complaints and/or requests
The form we use to document customer compliments
If you were to ask your staff how much money your business makes each year, what would they say? I can tell you that when we first started asking our staff that question (about 15 years ago), we got answers that were all over the map — from figures that approximated our annual sales to […]
While this piece appears under my byline, the real credit for it should go to Edgar Schein, whom I believe is one of the most insightful writers on leadership. A long-time professor at MIT and a graduate of Harvard, Stanford and the University of Chicago, he is an expert on organizational behavior, change, leadership and, […]
The Natural Laws of Business is a concept that we’ve had at Zingerman’s for about 15 years. It’s also the title of an essay that I wrote for a previous issue of Specialty Food Magazine and stuck into Zingerman’s Guide to Good Leading, Part 1, which was published last year. Basically, they are about operating […]
This new 4-part workshop series combines one of ZingTrain’s longest-running workshops, Living Servant Leadership, with three newer offerings, all geared towards providing practical, immediately-applicable tools, techniques, and perspectives to support leaders in developing and evolving their skills.
This series will be offered both virtually and in-person at our training space in Ann Arbor, MI! Choose what will work best for you.
