How do you welcome new hires into your organization? Do you hand them an apron and point them in the general direction of the deli counter? Do you have them attend several days of classroom training before they ever talk to a customer? Do they learn about your organization’s history and vision from someone in […]
Does this scenario sound at all familiar? “OK, I’m supposed to teach you how we make a sandwich. It’s really simple – I’m sure you already know how to do it. But anyway, just watch me for a while, and then I’ll give you a chance to try.” A few minutes later: “Any questions? I […]
A draft vision for a small Thursday evening Farmer’s Market we host out in the parking lot of Zingerman’s Roadhouse. It’s the longest day of the year; the sun is at its pinnacle of warmth and light. Throngs of people are milling around the Roadhouse parking lot on this Thursday afternoon, amazed and excited at […]
Open Book Management is a business approach where a company shares its financial and key performance metrics so everyone in the organization takes responsibility for the effective operation of the business, financial and otherwise. Open Book is about all staff (or all employees) participating in running the business and working together to succeed. Read more […]
Recommended reading list…
Monthly newsletter to all ZCoB staff
A copy of a Zingerman’s Bakehouse employee’s passport…
One of our required staff tests…
At Zingerman’s we’ve done a lot of work over the past few years to introduce effective measurements to assess the quality of our service work. We do things like mystery shopping, customer callbacks, and track complaints, order accuracy and late deliveries. All have helped us compile data that we use to guage the effectiveness of […]
How we document accidents that happen at work…
A graphic representation of the key elements of our business.
