When business owners run into challenges that they’re not sure how to address—or know they can’t resolve on their own—they often start looking outside their organizations for expertise and resources. Two common places to look are consultants and trainers.
“You can say ‘no’ to customers!” feels like an outrageous thing to advocate, especially when your organization is known for delivering great customer service…
Training is a big investment–a worthwhile one (!) but can be accompanied by a price tag that makes some folks nervous.
As far as ways to approach your business’ finances, Open Book Management has a lot going for it – the numbers! The transparency! The shared sense of ownership! The accountability!
In addition to offering training on-site at our training facility and on the road at client businesses all over the country, did you know that we also have a line-up of leaders from around the Zingerman’s Community of Businesses who present at events on a variety of different topics – be it the values we hold […]
Zingerman’s didn’t invent the idea of Servant Leadership – we learned our approach from Robert Greenleaf and have adapted his thoughts, along with the thoughts of many other leaders we’ve admired, into our approach to Servant Leadership. The basic idea of servant leadership is that, first and foremost, we are here to serve the organization. […]
One of the most common questions we get asked as trainers is:
We’ve got another acronym to add to your repertoire. We think it’s a game changer, quite honestly. Are you ready for it?
“Not ANOTHER meeting?!”
We’ve written a guide for creating successful promotions and while we believe that successful promotions should be fun, they must also sell product. Here are a dozen techniques that can contribute to increased awareness and sales:
