Every team goes through ups and downs, and sometimes the culture can take a hit—whether through a slow drift or a sudden shake-up. This energy shift can be overwhelming for leaders, especially as daily demands persist. In this webinar, we explore practical strategies for recognizing when your team’s culture needs attention and how to begin the process […]
Join us for a special conversation with ZingTrain Founder, Maggie Bayless, and Managing Partner, Katie Frank, two women who have carried ZingTrain for 30 years with their vision and leadership. The very idea of ZingTrain came to Maggie when reading Zingerman’s first organizational vision! She wisely foresaw that a growing organization would need training for consistency […]
In February 2022, Ari Weinzweig and Paul Saginaw, co-founding partners of Zingerman’s Community of Businesses, announced they transitioned ownership of the Zingerman’s brand to a perpetual purpose trust. This radical, yet practical move was the result of over a decade of work to best answer this question. How do you preserve the culture of an […]
Download the slides or watch the webinar: If you missed the first webinar in this series, check out Creating A No Drama Work Culture Want to learn more about ‘going direct’? Sign up for our virtual workshop, Courageous Conversations!
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Restaurant culture is often stereotyped as fast-paced, high-stress, and ripe with interpersonal conflict. Long-time Zingerman’s Roadhouse restaurant manager, Lisa Schultz, took charge to foster a different culture for her staff. While conflict in the workplace is unavoidable, there are ways to dramatically minimize the drama it can create. In 2017, Lisa designed a ‘No Drama’ training that is […]
Listen to our conversation with locally-rooted-nationally-known author and journalist Micki Maynard talking about her newest book Satisfaction Guaranteed: How Zingerman’s Built A Corner Deli Into A Global Food Community. We dove into Micki’s expertise in business journalism, her perspective on what makes Zingerman’s noteworthy (256 pages-worth!), and the joys and takeaways from writing our story. In addition, we took questions from […]
In 1980, a couple years before we opened the Deli, the psychologist Carl Rogers wrote his classic A Way of Being. Rogers, who was born in 1902, the same year the Deli’s building was built, concluded that the country was moving towards a new future—one in which openness, authenticity, collaboration, community, an equitable and sustainable connection […]
The Zingerman’s Statement of Beliefs: The *newest* ingredient in our special sauce! Many customers ask us what makes our organizational culture so special. We credit many, many ingredients (more than we could possibly touch on here), and the latest is rooted in our core beliefs. As best we can tell, we’re pioneers in the world […]
When I sat down to draft the piece about culture that ran here three weeks ago, my plan was, as it usually is, to move on to a different subject the following week. That shifted significantly. The more I explored the effect of cultural soil, the more I saw just how important it is. Actively […]
This is the third segment in what has become a four-part series on the subject of regenerating our organizational cultures. You can find the first part, as well as the second segment, in the resource library. Throughout this series, I’ve shared my metaphorical model where culture is the “soil” in which people, products, and processes are growing. All […]
Last week I wrote a bunch about the importance of organizational culture—how much difference it makes to be part of a healthy culture versus an unhealthy one, and my metaphorical context of imagining organizational culture as the soil in which we’re working. This week I’ll begin to share my list of things we can do to […]
