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Training & Business Systems

Lighting a Path to New Ways to Work

Howard Erlich, from whose writings I’ve learned a lot over the years, once offered this insightful advice to organizational leaders: “I think we might issue a slip of paper to all collective members. On it I would write ‘diffuse power’ and ‘empower everyone.’” Last week I wrote about the latter. Here, I’d like to share […]

Leadership Development

Why We Want to Teach Everyone Here to Lead

There’s a musician whose work I like who records under the moniker “honey the witch.” In her piece “when the world ends,” she sings the line, “what a strange time it is to be alive.” That’s an understatement if I ever heard one. But if strengths lead to weaknesses—and weaknesses, in turn, can later courteously […]

Leadership Development

Another Look at Servant Leadership

One of the most common themes of the last six months is how different things are going to be after the pandemic. I keep hearing how we need new thinking to get out of the current situation. But the interesting thing to me is that there’s more than enough insightful old thinking already out there to help […]

Ari's Writing

When the World Gets Louder, Humility Can Quietly Help

Back when I began the work on this project a couple years ago, I can honestly say that I knew next to nothing about humility. Beyond a general understanding of what the word meant, and that it was probably a good thing to have, I wouldn’t have had much to say about why it would […]

Ari's Writing

The Power of Beliefs

As I write, we’re in the process of putting the final touches on the first-ever “Zingerman’s Statement of Beliefs.” We’re working on getting them printed so we can give copies to our staff, and so those of you who want to can buy one as well. I’ll write more about why I believe the “Statement […]

Open Book Management

Making the Case for Open Book Management

In Part II of our Guide to Open Book Management (you can read Part I to explore what Open Book is and where it came from here!), we invite you to consider why your business might want to consider Open Book Management (OBM) as a way to run the business. You’ll soon see that there’s […]

Business Visioning

The Power of Personal Visioning in a Pandemic

Malcolm Gladwell said, “Once you don’t start at the beginning, your life just gets so much easier.” Why not, then, use the end as the beginning? It’s an oft-used tactic for writers and filmmakers, so why not try it in our lives? When we know how the story winds up, we will most likely alter […]

Customer Service

5 Ways to Deliver Better Customer Service During a Pandemic

The security of the familiar in our lives has quickly been overpowered by uncertainty and concerns around safety, rendering many of the ways we regularly do business either much more difficult or, sometimes, even prohibited altogether.  Perhaps you experienced a few, if not all of these shifts: adapting work schedules to accommodate new needs at […]

Leadership Development

Why The Way We Talk to Ourselves Matters So Much

Breathe.That’s most certainly a suggestion, not an order. If you’re game, go for it again. Breathe. Many mornings, I write that word when I’m journaling. Sometimes I might write it every few lines as I’m getting going. Each time I write it, I take a deep, slow breath (as I did just now). Mindful breathing won’t fix […]

Leadership Development

Leading Every Day with Dignity

There have been a lot of mentions in the news of late about badly behaved anarchists, sinisterly dressed in black, throwing rocks and causing riots. I usually just ignore stuff like this in the news—it’s just old biases continuing to be bandied about as they have since Emma Goldman started public speaking. The other day […]

Ari's Writing

ZingTrain’s Impact on Zingerman’s and Beyond

I’m writing this at the start of the summer, which happens to be Maggie Bayless’s favorite time of the year. Maggie’s passion for training, commitment to community and collaboration, and love for learning, have led the way to creating what the world now knows as ZingTrain. By the time you read what I’ve written, Maggie […]

Ari's Writing

Leaders Are Weeders, Part II

In Part I of this post, I wrote a bunch about how I got going on the idea of Leaders as Weeders. This morning, just to get myself in the mood, I did ten minutes of weeding while I was on the phone with my friend Aisling from Fumbally Café in Dublin, just before I started my morning […]