Here at Zingerman’s, we think that being Open Book is a huge part of why we have the employee engagement and finanical success that we do. Jennifer Conlin, the New York Times reporter that “embedded” at Zingerman’s agrees. At ZingTrain, having taught Open Book Management to countless clients over the years, we also know that […]
Whether you call them metrics, measures or KPI’s, the numbers you choose to pay attention to in your business, are the numbers that are going to change. Zingerman’s is an Open Book business. Besides the transparency that Open Book brings, this means that we essentially run our business off a “scoreboard” that we then review […]
Most people have their own idea about what going Open Book means and what it takes to be an Open Book business. Willingness to share financial information. The distribution of decision making power. Better financial results. A lot of teaching. A lot of talking. Radically different notions of what it means to be a business […]
We’ve been practicing Open Book Management at Zingerman’s for about 15 years. Open Book Management means many things [and we discuss them all in our 2-day seminar] but anyone who practices it knows that the heart of being Open Book is the weekly huddle. The huddle is the all-staff meeting where we discuss our Key […]
On March 15, 2017, Zingerman’s Delicatessen celebrated its 35th anniversary and throughout the year the Zingerman’s Community of Businesses has been taking opportunities to look back, reflect and celebrate with a variety of special events. A guaranteed crowd pleaser is a tasting of Ari’s favorite foods and since here at ZingTrain our “food” is training, […]
Ever been to one of *those* meetings? You know the one… somebody is grandstanding and won’t get off their soapbox. Somebody else is having a side conversation. The person sitting across from you might as well be alone in the room with their smartphone. Nobody is making decisions. The energy is low, and almost everyone […]
Open Book Management is a business approach where a company shares its financial and key performance metrics so everyone in the organization takes responsibility for the effective operation of the business, financial and otherwise. Open Book is about all staff (or all employees) participating in running the business and working together to succeed. Read more […]
If you were to ask your staff how much money your business makes each year, what would they say? I can tell you that when we first started asking our staff that question (about 15 years ago), we got answers that were all over the map — from figures that approximated our annual sales to […]
If bad profits are akin to strip mining, then good profits are like sustainable agriculture; they’re solid, rooted in shared values and win-win outcomes that have long-term gains for all involved. The customer has a great experience, the staff member enjoys serving them and feels good about what they’re selling, and the organization is building […]
Learning never stops. Sometimes it’s painful—learning that comes from working through difficult circumstances, making mistakes, exercising poor judgment, confronting bad luck or facing up to things we didn’t want to know about. At Zingerman’s, we’ve been learning a lot through what we have taken to calling the ZXI, or Zingerman’s Experience Indicator. (See sidebar on […]
At Zingerman’s, we first adopted the Open Book approach to finance in the mid-1990s. We learned about it from reading the now classic book, The Great Game of Business, by Jack Stack and Bo Burlingham, as well as John Case’s Open-Book Management. The concept basically states that everyone in the organization—from hourly staff through to […]
The first of this two-part series, Meaningful Games at Work, addressed why and how games can help grow your business. Part Two provides pointers on developing games appropriate for your business. While there’s no perfect formula for designing group games, here is a ten-step recipe that we use at Zingerman’s to get better results. The […]
Explore the internal systems and practical tools that uphold and strengthen an outstanding customer service culture
