At Zingerman’s, we define a Vision as a picture of success at a particular time in the future. It’s different than a mission statement (those are never-changing) and it’s not a strategic plan either, as it doesn’t lay out a step-by-step guide for how to move forward. Rather, the Vision is the desired destination, described […]
Ask any trainer at ZingTrain what their favorite service tools are, and it’s a safe bet that the 10-4 Rule will be at the top of everyone’s list. It’s a simple, behavioral customer service tool that ensures that every single person who enters your orbit is acknowledged and greeted. Ask anyone who has attended our […]
A new year brings with it renewed energy – energy to tackle goals, try new things and/or break habits that might not be serving us. What happens when we bring our unique energy to work each day? We have the profound power to affect our work ecosystem in ways that impact productivity, profits and well-being. […]
