The 10-4 tool is when employees acknowledge customers with eye contact and a smile when they are within 10 feet and verbally greet them when they are within 4 feet, creating a welcoming environment. 10-4 Day is an opportunity to celebrate this effective customer service tool and have some fun! Learn about how Zingerman’s Community […]
Over the years that I’ve been a Trainer and Speaker with ZingTrain, sharing how Zingerman’s builds a culture of great service, I’m sure you can imagine how my awareness of the way that different companies deliver customer service has only increased. Of course, there’s a wide range out there – I personally try to patronize […]
Before we dive into what it means to be an effective Servant Leader, I want to tell you a story…
It’s January 1, 2030 and your business has been quite successful. What do you see, hear, smell and feel going on around you that is evidence of that success? If you can describe that scene, you’ll have a vision of greatness for your organization – an incredibly powerful tool to get everyone working together and […]
You’ve probably spent some statistically significant portion of your life on the phone. You know how to pick up the phone, basic phone manners, and how to hang up. We’re all, most likely, perfectly capable of picking up a phone and talking into it… But we also need to learn to take the art of […]
We are often asked, “How did Zingerman’s build this great group of people? How do you get people to care and have such a good time at work?”
Dear Vision Novice, You’ve made a wise decision to learn how to write a vision. Back in 2006, I attended the Creating a Vision of Greatness 2-day seminar. It has had a profound impact on my life ever since. At the time, of course, I couldn’t have predicted this. In fact, I had doubts. Yes, […]
Before I get too far into this blog post about how to write a vision, it feels appropriate to share a vision of what success looks like for this blog post. Here goes:
Ask any Ann Arborite where to find a pair of shoes that are as comfortable as they are stylish, complete with a truly enjoyable shopping experience, and it’s more-than-likely that you’ll be guided to MAST Shoes.
This may seem too simple to even mention, but I’m going to say it anyway:
Proven Strategies to Build a More Effective Hiring System There may be industries out there where employee turnover isn’t a problem, but retailing certainly isn’t one of them. Finding, hiring and retaining good staff is one of the biggest challenges that retailers face, and many owners and managers get discouraged by how hard it is—regardless […]
