Breaking the Cycle of Time Management Urgency and Overwork Had you asked me ten years ago to describe my relationship with time, I probably would not have responded positively. Time was a four-letter word; one with which I had a very contentious relationship. I was working 60-70 hours a week (on a light week), and […]
A company that is optimistic, collaborative and up for any challenge doesn’t just happen. It takes leadership, vision, hard work and positive energy. The good news? Personal and organizational energy is a truly renewable resource—if you know how to foster it. Here are eight tips for successful energy management.
Change is hard.
I grew up with pastrami on rye (for special occasions) from delis in New York City and South Florida. But, my memories of time at these establishments are less about the service and more about the food—mostly because of waitresses declaring sharing charges for split meals (I was 8 years old, how could I possibly […]
The creation of the 12 Natural Laws of Business is a lot like the story about gravity. Apples had been falling off trees and hitting the ground long before Sir Isaac Newton figured out how, why, and how fast. Similarly, somewhere along the way in our 40+ year existence, Ari Weinzweig and Paul Saginaw, the […]
“This isn’t a vision, it’s an illustrated to-do list… let’s try a second draft.”
It’s October. So naturally, we’re looking nine months out and thinking about our annual symposium, aptly named ZingPosium. Determining the content we’ll share and theme of the event are important, but something else we’ll be spending a lot of time thinking about is the Swag we’ll give to attendees.
My formal education was first in German literature and then later in business administration. What I know about training design, development and delivery I’ve learned through on-the-job practice and self study. I’ve gone to lots of training seminars, designed hundreds of classes and workshops, and helped to implement effective training here at Zingerman’s. Along the […]
The 10-4 tool is when employees acknowledge customers with eye contact and a smile when they are within 10 feet and verbally greet them when they are within 4 feet, creating a welcoming environment. 10-4 Day is an opportunity to celebrate this effective customer service tool and have some fun! Learn about how Zingerman’s Community […]
Over the years that I’ve been a Trainer and Speaker with ZingTrain, sharing how Zingerman’s builds a culture of great service, I’m sure you can imagine how my awareness of the way that different companies deliver customer service has only increased. Of course, there’s a wide range out there – I personally try to patronize […]
Before we dive into what it means to be an effective Servant Leader, I want to tell you a story…
