Open Book Management is a business approach where a company shares its financial and key performance metrics so everyone in the organization takes responsibility for the effective operation of the business, financial and otherwise. Open Book is about all staff (or all employees) participating in running the business and working together to succeed. Read more […]
Recommended reading list…
Monthly newsletter to all ZCoB staff
A copy of a Zingerman’s Bakehouse employee’s passport…
One of our required staff tests…
At Zingerman’s we’ve done a lot of work over the past few years to introduce effective measurements to assess the quality of our service work. We do things like mystery shopping, customer callbacks, and track complaints, order accuracy and late deliveries. All have helped us compile data that we use to guage the effectiveness of […]
How we document accidents that happen at work…
A graphic representation of the key elements of our business.
We believe that a business has an obligation to give back to the community of which it is a part.
Training materials for the Knife Safety class.
One of our required staff tests, all about knife safety.
