On March 15, 2017, Zingerman’s Delicatessen celebrated its 35th anniversary and throughout the year the Zingerman’s Community of Businesses has been taking opportunities to look back, reflect and celebrate with a variety of special events. A guaranteed crowd pleaser is a tasting of Ari’s favorite foods and since here at ZingTrain our “food” is training, […]
At ZingTrain, we’ve established what we consider to be the key elements of really effective training. Our confidence comes from having used this foundation to design effective training that has served us (and our bottom lines!) for over 20 years and thousands of employees. Listen in as ZingTrain trainer Katie Frank recaps our approach to […]
Let’s face it – performance reviews can be fraught for everyone involved, no matter if you are on the giving or the receiving end of them. It’s no wonder there is often a lot of anxiety surrounding them! Staff may find themselves wondering: Am I meeting expectations? Am I providing value? Does my manager think […]
Here at Zingerman’s, our fiscal year goes from August to July and each year we spend the months of April, May and June working on our plans for the upcoming year. So as you can imagine by the timing of this webinar, we’re deep into annual planning over here. That means visions, spreadsheets, flipcharts, whiteboards, […]
What if we told you that you were just 4 Questions away from creating really great training in your business? We’re here to tell you that it’s true and you don’t need to have a background in instructional design or even prior training experience to start training your staff well today. We created Zingerman’s 4 […]
Have you ever wanted to address something “tough” with a coworker but not known where to start? Or perhaps you’re someone who prefers to avoid conflict altogether? Conflict in the workplace can be tricky and knowing how to navigate it well can make a huge difference to yourself, your staff and your coworkers. At Zingerman’s, […]
Ever been to one of *those* meetings? You know the one… somebody is grandstanding and won’t get off their soapbox. Somebody else is having a side conversation. The person sitting across from you might as well be alone in the room with their smartphone. Nobody is making decisions. The energy is low, and almost everyone […]
If you’re in the business of serving customers, it’s no secret just how important giving great customer service is to the success of your business. But how do you know if you’re doing it well? As they say, what gets measured gets done. At Zingerman’s, we do a lot of work around customer service and […]
When you start a new job there’s always a lot to learn—right? That has certainly been my experience, and every manager I’ve ever talked to about staff training has agreed. So when we’re interviewing prospective employees, it makes sense to evaluate not only the skills and knowledge that they bring to the table, but their […]
Have you ever caught yourself saying, “once things calm down a bit, I’ll …(fill in the blank)”? I don’t know about you, but those “calm times” I keep waiting for don’t ever seem to arrive. So if I don’t just make time for whatever it is I want to accomplish, it’s never going to get […]
How do you welcome new hires into your organization? Do you hand them an apron and point them in the general direction of the deli counter? Do you have them attend several days of classroom training before they ever talk to a customer? Do they learn about your organization’s history and vision from someone in […]
My first Staff Training column in Gourmet Retailer was published in January 2000 – 14 years ago! It’s hard for me to remember how different things were back then, both in my personal life and at ZingTrain. What I do remember is how I was both honored and scared to death to have been asked […]
MAY 6-7, 2024
Job descriptions. Hiring. Performance reviews. The works.
This seminar is perfect for anyone who manages people and loves tools to help them succeed!
