The 6 Characteristics of an Effective Servant Leader
Before we dive into what it means to be an effective Servant Leader, I want to tell you a story…
Why Write a Company Vision and How to Get Started
It’s January 1, 2030 and your business has been quite successful. What do you see, hear, smell and feel going on around you that is evidence of that success? If you can describe that scene, you’ll have a vision of greatness for your organization – an incredibly powerful tool to get everyone working together and […]
How to Give Great Customer Service Over the Phone
You’ve probably spent some statistically significant portion of your life on the phone. You know how to pick up the phone, basic phone manners, and how to hang up. We’re all, most likely, perfectly capable of picking up a phone and talking into it… But we also need to learn to take the art of […]
5 Elements of Building an Organizational Culture
We are often asked, “How did Zingerman’s build this great group of people? How do you get people to care and have such a good time at work?”
New to Visioning? Read This First
Dear Vision Novice, You’ve made a wise decision to learn how to write a vision. Back in 2006, I attended the Creating a Vision of Greatness 2-day seminar. It has had a profound impact on my life ever since. At the time, of course, I couldn’t have predicted this. In fact, I had doubts. Yes, […]
ZingTrain Celebrates 25 Years!
How to Write a Vision of Success
Before I get too far into this blog post about how to write a vision, it feels appropriate to share a vision of what success looks like for this blog post. Here goes:
A Beloved Third-Generation Ann Arbor Business Writes a Vision of Greatness for Grand Reopening
Ask any Ann Arborite where to find a pair of shoes that are as comfortable as they are stylish, complete with a truly enjoyable shopping experience, and it’s more-than-likely that you’ll be guided to MAST Shoes.
Tips for Strategic Merchandizing
This may seem too simple to even mention, but I’m going to say it anyway:
How to Hire for Positive Bottom-Line Results
Proven Strategies to Build a More Effective Hiring System There may be industries out there where employee turnover isn’t a problem, but retailing certainly isn’t one of them. Finding, hiring and retaining good staff is one of the biggest challenges that retailers face, and many owners and managers get discouraged by how hard it is—regardless […]
How to Lead When You’re Not a Leader
In the Servant Leadership workshops we teach, we often lead in to the content we’ve adapted from Robert Greenleaf by asking the group:
