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Ari's Writing

Accepting the Reality of Grief and Loss into Our Organizational Ecosystems

I hadn’t really planned to write about grief this week. Somehow, though I wasn’t expecting it, grief and grieving seemed to keep showing up over, and over, again. Which is very much what my experience of grieving has been like. Even when I think I’ve got a handle on it, it creeps up on me […]

Customer Service

Building a Culture of Service

I often hear people say, “You can’t really teach someone how be a great service provider; people are either born that way or they’re not.”   Which makes me smile and shake my head. I certainly know that service didn’t come naturally to me—and in fact I cringe when I think about how badly I […]

Ari's Writing

A New Set of Stories Can Help Us Change Our World

As I write, world leaders are gathered in Glasgow, attempting to come to consensus on a way to address the increasingly urgent world crisis of climate change. Despite what seems to be general agreement on the gravity of the situation, the visitors to Glasgow appear unable (at least so far) to coalesce around a comprehensive […]

Ari's Writing

Continuing the Conversation on Compassion and Compost

In the spirit of last week’s discussion of compassion and compost, I thought I could begin this piece by pulling from the place I left off by returning to the work of writer Janisse Ray. I met Ms. Ray for the first time a few weeks ago at the annual Southern Foodways Alliance symposium in Oxford, Mississippi where […]

Training & Business Systems

32 Icebreakers to Kick Off Your Meetings and Energize Your Team

We’ve all been in the bad meeting… You’re left wondering why the meeting was called in the first place and why the same four people are dominating the conversation. In any meeting, in-person or virtual, it’s important to kick things off by letting everyone get their voice in the “room” in order to have a […]

Ari's Writing

Making Compassion Part of our Daily Work

This past spring, Joy Harjo—poet, artist, musician, and member of the Muscogee Creek Nation—celebrated her 70th birthday. Born in Oklahoma in the spring of 1951, Harjo has seen and experienced a good deal of suffering in the world; harm inflicted on the planet, on her people, and on herself as well. In March of this […]

Managing Ourselves

More Thoughts About Effectively Managing Emotion

Back in 1991, right around the right time I began the intentional explorations of my own emotions, Sam Keen published a book called Fire in the Belly. I read it shortly after it came out, and all these years later, I’m still benefiting from what I learned. Three decades down the road, I’ve gone on to […]

Managing Ourselves

Embracing the Importance of Emotions in the Organizational Ecosystem

“What do you do when your world starts to fall apart?” author Anna Lowenhaupt Tsing wonders in The Mushroom at the End of the World. Her answer: “I go for a walk, and if I’m really lucky, I find mushrooms.” When Brené Brown asked British actress Sarah Niles, “You, Sarah, are called to be really brave, […]

Ari's Writing

Natural Law #21: We Need Humility to Get to Lasting Greatness

Many people, wanting to live their lives in more interesting ways, will decide to take the occasional cooking lesson A well-connected friend asked me the other day to let her know what she should tell politicians of both parties that small-business people would like to have right now. Since I struggle to find the words […]

Leadership Development

More Life Lessons from Line Cooking

Many people, wanting to live their lives in more interesting ways, will decide to take the occasional cooking lesson here and there, all the while continuing to do whatever it is they do for a “living.” I went in the other direction. I started cooking for a living, and in the process, ended up with […]

Leadership Development

Life Lessons I Learned from Food and Cooking

There is nothing I can think of in the early years of my existence back in suburban Chicago that would have led me, or anyone else for that matter, to believe that the story of my life would later be transformed by a deep connection to food and cooking. We ate supper together more often […]

Leadership Development

Practical Tips for Better Time Management

Time. Although just four letters, this short word can elicit a lot of strong emotions. Whether we realize it or not, our relationship with time is one of the most intimate we engage in—time is with us everywhere we go. The work we can do to manage our time more effectively can have lasting effects […]