As I’m writing this in 2020, a LOT of what we do and how we do it has suddenly changed and will continue to change. How will we keep our high-quality products and great service consistent as we adapt to virtual environments, new safety policies, new expectations from our customers, and everything else? Really, how […]
Zingerman’s has used visions to guide our organization’s success for 30 years! Co-founding partners, Ari & Paul, wrote our first company vision back in 1994. They imagined Zingerman’s growing into a community of several Ann Arbor-based food businesses – and ZingTrain was founded in this same year! In 2007, the Zingerman’s Community of Businesses had […]
In February 2022, Ari Weinzweig and Paul Saginaw, co-founding partners of Zingerman’s Community of Businesses, announced they transitioned ownership of the Zingerman’s brand to a perpetual purpose trust. This radical, yet practical move was the result of over a decade of work to best answer this question. How do you preserve the culture of an […]
In 2001, Ian Gurfield co-founded Ian’s Pizza in Madison, Wisconsin. In 2003, Ian attended his first ZingTrain seminar hoping to get direction and vision on how to thoughtfully grow his small business. Today, Ian’s Pizza is bringing pizza to the people at 9 locations across 4 states and their cross-country team is actively working towards a shared vision […]
To build a culture of great service, taking time to define and teach your expectations to staff will give you more consistent results. Explore five essential components of developing and maintaining a culture of great service in your organization. Contact ZingTrain to learn about customer service seminars and workshops that share tools to enhance your […]
This webinar is Part 2 of a two-part series on the basics of our Bottom-Line Training® method. Part 1: Set New Employees Up For Success with an Effective Training Program A new hire walks into your organization for their first day. Do you feel confident you’re able to give them a great onboarding experience? Do you have […]
This is Part 1 of a multi-part series on the basics of our Bottom-Line Training method. Creating the Training Method When ZingTrain was founded in 1994, Maggie Bayless, ZingTrain’s Founding Partner, joined the Zingerman’s Community of Businesses as the third Zingerman’s business along with the Delicatessen and the Bakehouse. Her expertise in training method and instructional […]
This webinar is Part 1 of a two-part series on the basics of our Bottom-Line Training® method. Part 2: A Practical Guide to Onboarding New Employees In the mid 90s, after a decade of organic growth, Zingerman’s needed to more formally develop its employee training program. Enter Maggie Bayless, ZingTrain’s Founding Partner. Her expertise in […]
Change is an inevitable part of life. Organizations embark on new initiatives, businesses begin to offer new products and services, managers want to improve the way their team is working, individuals desire personal and professional growth. But for many of us, change is also challenging. We humans are creatures of habit. Our brains love recognizing […]
Download the slides or watch the webinar: If you missed the first webinar in this series, check out Creating A No Drama Work Culture Want to learn more about ‘going direct’? Sign up for our virtual workshop, Courageous Conversations!
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Restaurant culture is often stereotyped as fast-paced, high-stress, and ripe with interpersonal conflict. Long-time Zingerman’s Roadhouse restaurant manager, Lisa Schultz, took charge to foster a different culture for her staff. While conflict in the workplace is unavoidable, there are ways to dramatically minimize the drama it can create. In 2017, Lisa designed a ‘No Drama’ training that is […]
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