Zingerman’s has been an Open Book business for over a decade now. We attribute a good bit of our financial success, especially through these lean times, to being Open Book. Over the course of time, we’ve not only gained a deeper understanding of what Open Book is and how and why it works, we’ve had […]
At Zingerman’s we have what we call a Culture Sandwich – the recipe we use to create the organizational culture we want. Being as committed as we are to Service, we’ve been particularly cognizant of the steps in the Culture Recipe when it comes to creating a culture of Great Service here at Zingerman’s. Of […]
In the soon-to-be-released Part 3 of Ari’s Guide to Good Leading series, an entire “secret” (or chapter to those not familiar with the format of the books) is dedicated to Mindfulness. Mindfulness Matters, Ari says. Here is how he opens the chapter : “Self-management, it turns out, sometimes starts in strange places. This is the […]
Maggie Bayless, Founder of ZingTrain and the creator of the simple but brilliant Training Plan questions that are the foundation of all our training here at Zingerman’s, talks about getting ready for the upcoming holiday sales in your business. Specifically targeted to businesses that see a considerable jump in sales during the holiday season, this […]
Ann Lofgren, ZingTrain’s resident Open Book Management and Annual Planning expert, joins us for this – our first webinar of 2014! Ann will share five fantastic tips that will help your business meet its annual targets. Gleaned from the methods and techniques we have used for years in the Open Book environment of Zingerman’s, these […]
In the book, The Long Dark Tea-Time of the Soul, Douglas Adams says : “Words used carelessly, as if they did not matter in any serious way, often allowed otherwise well-guarded truths to seep through.” Neither as eloquent, not as secretive as Douglas Adams, we nevertheless whole heartedly agree with him about the power of […]
You know us. You’ve seen us in action at our seminars. You know we’re nationally recognized for our food, customer service and unique business practices. We suspect all of that has led you to wonder : How on earth do they train their staff? Join us for this behind-the-scenes look at how we, at Zingerman’s, […]
A couple of weeks ago, Zingerman’s Community of Businesses welcomed a new business and a new managing partner into the fold. This is a very big deal for us. When Paul Saginaw, co-founder of Zingerman’s, addressed those that had gathered, he said “This act is the height of what we had envisioned.” Join us for […]
The Zingerman’s Community of Businesses recently made the decision to induct 3 staff members into the Partners Group. Join us for a behind the scenes look at this decision from the very epicenter of it – Ari Weinzweig, co-founder of Zingerman’s and Mara Ferguson, member of the Governance Committee that came up with the actual […]
If you use words to sell your wares, this is the webinar for you! Whether you put them on your website or print catalog, or on a product sign in a deli case, the words you use to describe your products and services are often your first (and sometimes only) opportunity to sell to your […]
I want to start a Community of Businesses! How does Zingerman’s do it? Ari says he gets this question, or some version of it, once or twice a week. The Zingerman’s Community has 9 businesses? Why 9 businesses? What’s the partnership set up? What percentages are owned by whom? What about profit distribution? Who makes […]
We could talk to you about service for days! We believe that customer service is one of the most defining skills of an organization. Great service goes a long way in making and retaining customers. Teaching staff how to navigate customer service interactions creates a more consistent experience. Clear expectations can empower your staff to deliver service in more genuine and […]
