“We pride ourselves on the level of service we provide to our customers.” Most, if not all, companies will say something along these lines with regard to the value they place on giving great service to their customers. They’ll mention a focus on customer service in job interviews, on their website, or maybe even on […]
Explore how the gentle art of humility can bring out our humanness, elevate organizational effectiveness, enhance leadership, and enrich quality of life. Zingerman’s Founding Partner and CEO, Ari Weinzweig, distills his key learnings from a two-year-long inquiry into humility in his latest pamphlet, Humility: A Humble, Anarchistic Inquiry. Humility, Ari suggests, is subtle, but significant. […]
Think for a moment about your company’s mission statement, vision of success, and core values. Do you have a clear idea of each? If not, not to worry – many, if not most, successful businesses have been doing just fine without formally defining them. But there can be tremendous value in taking the time to […]
Like any living, breathing organism, your organization grows and evolves in stages. What once worked for the business as things were getting off the ground may become less effective or no longer work as it grows and matures. We’ve seen this first-hand at ZingTrain. We began as a one-woman startup in Founder Maggie Bayless’s attic and […]
With time and capacity at a premium these days, the prospect of training staff or coaching designated trainers on your team amidst competing priorities can feel overwhelming. As daunting as it might feel, it’s our belief that it can be done! There are several meaningful changes you can make to your training that don’t require […]
We’re big fans of incorporating game-play with learning, and long-time friend of Zingerman’s, Dr. Jennifer Yim, has created a one-of-a-kind, interactive game designed to spark conversation around using diversity to build a more inclusive workplace, aptly named The American Dream Game. We’re thrilled to now be offering the game, both as a public workshop as well as […]
If you’re familiar with Zingerman’s and our approach to business, you may know that we believe in sharing information lavishly. Whether that’s financial information, what we’re working on, how we’re pivoting in this “new normal”, all of it – we’re sharing. Check out this informal conversation with Zingerman’s Founding Partner and CEO, Ari Weinzweig & […]
Every day brings new challenges, which is always true. But sometimes – like right now, during a global pandemic – the challenges are coming faster and seem especially jarring. Trying to navigate a global pandemic, a nose-diving economy and a crisis of confidence in our government and social systems can drain anyone’s energy. Talking with trusted friends […]
What’s the difference between a leader and a manager? As you consider this question, a clear distinction between the two may come to mind. However, what if these roles aren’t mutually exclusive? After all, many managers are great leaders, and many leaders don’t hold (and have never held) an official title that would identify them […]
Is your huddle rockin’ it out and naming names? Or has it lost that, you know, lovin’ feeling? Either way, this is the conversation for you : Join ZingTrain Managing Partner, Maggie Bayless, and Deli Business Manager, Lynn Martin, to talk about huddling. Maggie and Lynn will answer questions about huddling that have been keepin’ […]
Join us for a web conversation with Pat McGraw, Zingerman’s HR Manager and Maggie Bayless, ZingTrain Managing Partner. Pat and Maggie will talk about tips and techniques for interviewing to hire the “right” people – people who fit your organizational culture and serve your organization’s bottom lines. Download the webinar files Slides – Intentional Interviewing […]
We all recognize that training is important. it is also challenging. Frequently, the people in our organizations who qualify as subject matter experts do not have the time, capacity or even the skills to develop training materials or coach designated trainers. At Zingerman’s, we’ve developed what we call the 4 Training Plan Questions – they […]
MAY 6-7, 2024
Job descriptions. Hiring. Performance reviews. The works.
This seminar is perfect for anyone who manages people and loves tools to help them succeed!
