If you manage people, you’ve most likely faced the dilemma of what to do with that employee who is not meeting performance expectations. And if you’re human, you most likely don’t particularly enjoy being in that situation. Reactions to performance problems can range from squirming to sorrow to frustration to anger. And no matter where […]
People often think that here at Zingerman’s, we’re as successful as we are and our employees are as engaged as they are because we hire the right people. We think there’s more to it than that but we also agree that the hiring bit is pretty darn important. In almost 35 years of being in […]
WITH SPECIAL GUEST : Tracie Wolfe, Recruiting Specialist, Zingerman’s Department for People At Zingerman’s, we have a radically simple framework for thinking about our employee experience. We call it the 3 Stages of the Employment Lifecycle : Stage One: Hiring the right people Stage Two: Helping staff succeed Stage Three: Assisting departing staff In this […]
On March 15, 2017, Zingerman’s Delicatessen celebrated its 35th anniversary and throughout the year the Zingerman’s Community of Businesses has been taking opportunities to look back, reflect and celebrate with a variety of special events. A guaranteed crowd pleaser is a tasting of Ari’s favorite foods and since here at ZingTrain our “food” is training, […]
At ZingTrain, we’ve established what we consider to be the key elements of really effective training. Our confidence comes from having used this foundation to design effective training that has served us (and our bottom lines!) for over 20 years and thousands of employees. Listen in as ZingTrain trainer Katie Frank recaps our approach to […]
Let’s face it – performance reviews can be fraught for everyone involved, no matter if you are on the giving or the receiving end of them. It’s no wonder there is often a lot of anxiety surrounding them! Staff may find themselves wondering: Am I meeting expectations? Am I providing value? Does my manager think […]
Here at Zingerman’s, our fiscal year goes from August to July and each year we spend the months of April, May and June working on our plans for the upcoming year. So as you can imagine by the timing of this webinar, we’re deep into annual planning over here. That means visions, spreadsheets, flipcharts, whiteboards, […]
What if we told you that you were just 4 Questions away from creating really great training in your business? We’re here to tell you that it’s true and you don’t need to have a background in instructional design or even prior training experience to start training your staff well today. We created Zingerman’s 4 […]
Have you ever wanted to address something “tough” with a coworker but not known where to start? Or perhaps you’re someone who prefers to avoid conflict altogether? Conflict in the workplace can be tricky and knowing how to navigate it well can make a huge difference to yourself, your staff and your coworkers. At Zingerman’s, […]
Ever been to one of *those* meetings? You know the one… somebody is grandstanding and won’t get off their soapbox. Somebody else is having a side conversation. The person sitting across from you might as well be alone in the room with their smartphone. Nobody is making decisions. The energy is low, and almost everyone […]
If you’re in the business of serving customers, it’s no secret just how important giving great customer service is to the success of your business. But how do you know if you’re doing it well? As they say, what gets measured gets done. At Zingerman’s, we do a lot of work around customer service and […]
When you start a new job there’s always a lot to learn—right? That has certainly been my experience, and every manager I’ve ever talked to about staff training has agreed. So when we’re interviewing prospective employees, it makes sense to evaluate not only the skills and knowledge that they bring to the table, but their […]
