In the book, The Long Dark Tea-Time of the Soul, Douglas Adams says : “Words used carelessly, as if they did not matter in any serious way, often allowed otherwise well-guarded truths to seep through.” Neither as eloquent, not as secretive as Douglas Adams, we nevertheless whole heartedly agree with him about the power of […]
You know us. You’ve seen us in action at our seminars. You know we’re nationally recognized for our food, customer service and unique business practices. We suspect all of that has led you to wonder : How on earth do they train their staff? Join us for this behind-the-scenes look at how we, at Zingerman’s, […]
A couple of weeks ago, Zingerman’s Community of Businesses welcomed a new business and a new managing partner into the fold. This is a very big deal for us. When Paul Saginaw, co-founder of Zingerman’s, addressed those that had gathered, he said “This act is the height of what we had envisioned.” Join us for […]
The Zingerman’s Community of Businesses recently made the decision to induct 3 staff members into the Partners Group. Join us for a behind the scenes look at this decision from the very epicenter of it – Ari Weinzweig, co-founder of Zingerman’s and Mara Ferguson, member of the Governance Committee that came up with the actual […]
If you use words to sell your wares, this is the webinar for you! Whether you put them on your website or print catalog, or on a product sign in a deli case, the words you use to describe your products and services are often your first (and sometimes only) opportunity to sell to your […]
I want to start a Community of Businesses! How does Zingerman’s do it? Ari says he gets this question, or some version of it, once or twice a week. The Zingerman’s Community has 9 businesses? Why 9 businesses? What’s the partnership set up? What percentages are owned by whom? What about profit distribution? Who makes […]
We could talk to you about service for days! We believe that customer service is one of the most defining skills of an organization. Great service goes a long way in making and retaining customers. Teaching staff how to navigate customer service interactions creates a more consistent experience. Clear expectations can empower your staff to deliver service in more genuine and […]
Here at Zingerman’s, we play games all the time. We play games to increase sales, to improve service, to highlight and fix a chronic systems issue – you name it! Sometimes, like during the winter doldrums, we play games to do nothing more than raise energy and enthusiasm levels! Intrigued? Join us for this webinar […]
At Zingerman’s we believe that the employee life cycle has three stages : Stage 1 : Finding and Hiring the Right People Stage 2 : Helping Staff Succeed Stage 3 : Assisting Departing Staff Way back when, we did a webinar that covered a key part of Stage 1. We called it Intentional Interviewing. It […]
Let’s admit it. It is rare to find someone who loves performance reviews – no matter whether they are on the giving or receiving end. And consistently giving effective andtimely performance reviews has probably been in the top 5 of universal management frustrations for as long as there have been managers! We thought this article […]
As you may know, we’ve been focusing on the employee life cycle in our last few webinars. Stage 2 of the Employee Life Cycle is all about Helping Staff Succeed. And Training is a key part of that. Our March webinar was all about training : The Key Components of Really Effective Training, and we’ve […]
In this webinar, Ari will reveal his “secret” source of progressive business ideas – the Anarchists! Anarchism and business might seem like strange bedfellows but Ari’s in-depth studies of the Anarchists, first as a Russian history student in the 1970’s and then again as he did research for his Guide to Good Leading series, reveal […]
This new 4-part workshop series combines one of ZingTrain’s longest-running workshops, Living Servant Leadership, with three newer offerings, all geared towards providing practical, immediately-applicable tools, techniques, and perspectives to support leaders in developing and evolving their skills.
This series will be offered both virtually and in-person at our training space in Ann Arbor, MI! Choose what will work best for you.
