The other morning, I got an email from a Zingerman’s alum. Although it’s been many years since she worked with us, she still lives here in town and has long had her own successful career in business. She wrote that last week she’d had a particularly stressful medical appointment for which she’d had to fast. […]
As many of you know, I’ve been working for a while now on what is the next set of Natural Laws of Business (and also of life) that I hadn’t yet formulated when I wrote the initial essay back in 2009 in Part 1. Natural Laws, like gravity, are simply the way the world works. We don’t […]
Poet Naomi Shihab Nye says, “Questions are very helpful. Begin with a few you’re carrying right now.” So, in the spirit of Ms. Shihab Nye’s suggestion, here are a few questions with which to start this conversation: What if I told you I had a tool that you could put to work in your organization […]
Peter Koestenbaum could, on the surface, seem a surprising choice for an apostle of the revolutionary approach to putting freedom in place in the 21st century workplace. Even in the progressive part of the business world, few folks will likely have heard of him, and I doubt that his numerous books have made it to […]
Toni Morrison, who was born in 1931 about two hours east of Ann Arbor in Lorain, Ohio wrote, “This is the time for every artist in every genre to do what he or she does loudly and consistently. It doesn’t matter to me what your position is. You’ve got to keep asserting the complexity and […]
In 1980, a couple years before we opened the Deli, the psychologist Carl Rogers wrote his classic A Way of Being. Rogers, who was born in 1902, the same year the Deli’s building was built, concluded that the country was moving towards a new future—one in which openness, authenticity, collaboration, community, an equitable and sustainable connection […]
What follows is a stepping stone; the start of my understanding of something that, on the one hand, I’ve lived with my whole life, and at the same time, I haven’t given nearly as much thought to as I could have. Fortunately, I get a lot of joy from learning, and maybe even more of […]
The Zingerman’s Statement of Beliefs: The *newest* ingredient in our special sauce! Many customers ask us what makes our organizational culture so special. We credit many, many ingredients (more than we could possibly touch on here), and the latest is rooted in our core beliefs. As best we can tell, we’re pioneers in the world […]
Heather Richardson Cox closed her column about the meeting of the G7 leaders the other day with this simple line: “There are lots of moving pieces in the world right now.” Here’s a small bit about a piece that I believe is moving in a really positive direction. Over the last five weeks I’ve written […]
In prior installments in The Guide to Open Book Management posts, you learned what Open Book Management is, The Case for Open Book Management, whether Open Book is right for your business, and the 3 Key Components of Open Book Management. Next up, some decisions to consider before you launch Open Book Management. Given the […]
When I sat down to draft the piece about culture that ran here three weeks ago, my plan was, as it usually is, to move on to a different subject the following week. That shifted significantly. The more I explored the effect of cultural soil, the more I saw just how important it is. Actively […]
This is the third segment in what has become a four-part series on the subject of regenerating our organizational cultures. You can find the first part, as well as the second segment, in the resource library. Throughout this series, I’ve shared my metaphorical model where culture is the “soil” in which people, products, and processes are growing. All […]
MAY 6-7, 2024
Job descriptions. Hiring. Performance reviews. The works.
This seminar is perfect for anyone who manages people and loves tools to help them succeed!
