At Zingerman’s, the visioning process is the act of describing a picture of what success looks like at a particular point in time in the future, described with enough richness of detail that we’ll know when we’ve arrived. Visioning has played an essential part in Zingerman’s successful growth over 40 years. Learn about how visioning […]
Zingerman’s didn’t invent the idea of Servant Leadership – we learned our approach from Robert Greenleaf and have adapted his thoughts, along with the thoughts of many other leaders we’ve admired, into our approach to Servant Leadership. While some people focus on the perceived disadvantages of servant leadership, such as the potential for slower decision-making, […]
To build a culture of great service, taking time to define and teach your expectations to staff will give you more consistent results. Explore five essential components of developing and maintaining a culture of great service in your organization. Contact ZingTrain to learn about customer service seminars and workshops that share tools to enhance your […]
First things first. What do we mean when we say the word vision? At Zingerman’s, a vision is a written picture of what success looks like at a particular point in the future, with enough descriptive detail that people can envision it in their minds. It describes how things look, smell, sound, and feel when we’re living in […]
Community Events are a unique way to bring ZingTrain to your locale and share the training experience with people beyond your own organization. Imagine a member association offering a day-long Zing-Training at a reduced cost to its members. Or a few small businesses pooling their resources together for team training. Or a local cafe making […]
Twice a year, we offer our Leadership Development Workshop Series, consisting of eight virtual workshops designed for anyone seeking a comprehensive leadership training program, with additional support from ZingTrain and cohort participants. It’s a very popular, impactful training – and we realize that one size does not fit all! Many organizations have taken this concept and adapted […]
There is magic in bringing your team to ZingTrain. It’s been our flagship experience since 1996, and we built a customized space specifically for it! Join the hundreds of learners who come to ZingTrain each year for a fresh perspective on their work and purpose, from bank branch managers across the country to the entire crew […]
Pop Quiz! What do all of these things have in common? School library, tribal hall, church basement, pole barn, casino floor, downtown cafe, hotel ballroom, botanical garden, the World Trade Center. Answer? They’re all places you’ve invited us to train your teams! We’ve got decades of experience MacGyvering workshops in practically any location. The tools […]
Kneading and Leading gives kids who love baking a taste of servant leadership A compelling vision can bring an organization’s goals to life and give employees from all levels of the organization a North Star to follow. A vision is also a source of inspiration, helping employees see how their work matters while finding opportunities […]
Keynote speakers draw people to events and have a massive impact on the overall energy and experience of attendees. Keynote speakers are also an investment, and there are ways to maximize the impact of your speakers at an event. Through managing Zingerman’s keynotes at hundreds of events over the last decade, I have seen my […]
My first Staff Training column in Gourmet Retailer was published in January 2000 – 14 years ago! It’s hard for me to remember how different things were back then, both in my personal life and at ZingTrain. What I do remember is how I was both honored and scared to death to have been asked […]
Over the past ten years, there’s been increasing support for sustainable agriculture in North America. While there’s a long way to go to get that approach to become an accepted day-to-day reality, many organizations are working in consciously and ecologically sound ways. Sustainability, though, exists in a broader sense, one that’s not limited to agriculture […]
Do you like handling customer complaints? Why or why not?
As I’m writing this in 2020, a LOT of what we do and how we do it has suddenly changed and will continue to change. How will we keep our high-quality products and great service consistent as we adapt to virtual environments, new safety policies, new expectations from our customers, and everything else? Really, how […]
To build a culture of great service, taking time to define and teach your expectations to staff will give you more consistent results. Explore five essential components of developing and maintaining a culture of great service in your organization. Contact ZingTrain to learn about customer service seminars and workshops that share tools to enhance your […]
