We have a “recipe” for creating an organizational culture. In our 2-day seminar, The Art of Giving Great Service, we apply that recipe to Customer Service and go into great depth on how to create a culture of great customer service in your organization. But we know that sometimes you just need and want quick […]
We’ve been practicing Open Book Management at Zingerman’s for about 15 years. Open Book Management means many things [and we discuss them all in our 2-day seminar] but anyone who practices it knows that the heart of being Open Book is the weekly huddle. The huddle is the all-staff meeting where we discuss our Key […]
On March 15, 2017, Zingerman’s Delicatessen celebrated its 35th anniversary and throughout the year the Zingerman’s Community of Businesses has been taking opportunities to look back, reflect and celebrate with a variety of special events. A guaranteed crowd pleaser is a tasting of Ari’s favorite foods and since here at ZingTrain our “food” is training, […]
At ZingTrain, we’ve established what we consider to be the key elements of really effective training. Our confidence comes from having used this foundation to design effective training that has served us (and our bottom lines!) for over 20 years and thousands of employees. Listen in as ZingTrain trainer Katie Frank recaps our approach to […]
As we stare down the end of another calendar year, you might be noticing the commitments at work and at home beginning to pile up: deadlines to meet, busy projects to complete, sales numbers to hit — situations ripe for less than ideal interactions. And that’s just at the office. Things are likely getting busier […]
The start of a new year brings with it a familiar excitement for what’s to come. A new sense of hope arises as we look forward to an entire twelve months to accomplish goals and, hopefully, experience growth along the way. Resolutions abound and visions of success are oh so prevalent. It’s no secret that […]
The Zingerman’s Community of Businesses is in the midst of a very exciting process, one that doesn’t happen often — we are welcoming a new Managing Partner into the fold and as luck would have it, it’s right here at ZingTrain with our very own, Katie Frank! ZingTrain is one of the first businesses within […]
Here at Zingerman’s we have tried and true recipes for giving great service. We believe in giving great service to our customers, to each other, to our friends and family — to everyone we come into contact with! Whether we’re standing face-to-face with them, chatting with them on the phone or writing them an email, […]
Let’s face it – performance reviews can be fraught for everyone involved, no matter if you are on the giving or the receiving end of them. It’s no wonder there is often a lot of anxiety surrounding them! Staff may find themselves wondering: Am I meeting expectations? Am I providing value? Does my manager think […]
Here at Zingerman’s, our fiscal year goes from August to July and each year we spend the months of April, May and June working on our plans for the upcoming year. So as you can imagine by the timing of this webinar, we’re deep into annual planning over here. That means visions, spreadsheets, flipcharts, whiteboards, […]
What makes Zingerman’s approach to giving great service unique? We realized early in the game that in order to deliver an exceptional customer service experience, day-in and day-out, it was important to focus on more than “just” customer service. We wanted to build a culture of great service throughout the organization—top to bottom, from every […]
What if we told you that you were just 4 Questions away from creating really great training in your business? We’re here to tell you that it’s true and you don’t need to have a background in instructional design or even prior training experience to start training your staff well today. We created Zingerman’s 4 […]
